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The Country Residential sales division are looking to recruit a Business Support Coordinator to assist with sales administration in the Ascot & Virginia Water office. You will report into the Office Head, Edward Shaw with day-to-day input from the Senior Operations Coordinator.
Responsibilities:
- Greet clients in a polite and welcoming manner
- Assist clients and offer refreshments when necessary
- Answer incoming calls, respond to website enquiries and handle all walk-in clients
- Assist with diary management for the office to include arranging and organising property visits and viewings
- Take accurate messages and assist with all enquiries wherever possible
Sales Administration
- Work with Operations teams to provide efficient sales administration, to include:
- Property listings:
- Create new property activity records
- Order land registry title checks
- Register new instructions
- Generate reports and assist with client due diligence
- Brochure production
- Social media asset creation
Best Practice:
- Follow & adhere to all internal and external compliance & best practise measures and procedures
- Manage property and client records on HUB in line with Best Practice guidelines
- Manage Client Due Diligence process for clients and counterparties
- Liaise with clients to obtain necessary documents prior to marketing
- Ensure correct naming conventions are used on all property files
- G:drive organisation and maintenance
Local Marketing:
- Liaise with marketing team to organise mailers, brochures, window cards, pitching materials and any other marketing assets
- Arrange and upload EPCs, photos and floorplans
- Update property listings
- Use of internal systems to search and download imagery
- Liaise with PR team to submit properties for suitable stories
Information Security:
- Ensure clear desk & clear screen policies are followed
- Ensure confidential files are treated correctly
- Display knowledge of GDPR regulations
Particular Aptitudes/Skills Required
- Prior experience in a business support, administration or front of house role preferred but not required
- Property experience would be helpful but not essential for the role
- Strong IT skills needed – training will be provided for specific systems as needed
- Flexibility, adaptability and a co-operative attitude
- Excellent standard of English grammar and spelling
- Calm under pressure
- Diligent and efficient
- Attention to detail and strong organisational skills
- Self-motivated
- Team player
- The flexibility to adapt to assist with all office tasking when necessary
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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
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