The Chargeback Analyst is responsible for managing indirect sales submissions process (chargebacks/tracings) for key Colplast distributors , developing key internal and external partnerships, performing root cose analysis, and for reporting across the organization. The Chargeback Analyst serves as the strategic owner of their distributor/wholesaler accounts for processing data, relationship management, and issue resolution.
Major Areas of Accountability:
- Process incoming US and Canadian sales data submissions (chargebacks/tracings) based on frequency of distributor submission schedule, process resubmissions, and perform root cause analysis to resolve issues and discrepancies in a timely manner.
- Develop and maintain ongoing partner relationships with distributors and sales leaders to resolve any ongoing issues and proactively mitigate future issues.
- Maintain monthly matrics on submissions from distributors and proactively manage submission deadlines
- Maintain monthly reports to distributors regarding the status of requested chargebacks; customize reports to meet stakeholder needs
- Research and resolve complex issues with distributors surrounding the chargeback process; work through ambiguity to collect facts from multiple departments and make financial determinations on payments that can have serious financial impacts.
- Share key performance metrics with leaders monthly
- Identify and recognize trends and patterns that indicate need for a process improvement or relationship improvement
- Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
- Ability to collaborate, train, and mentor team members as needed
- Analyze data and identify the root cause of discrepancies in internal systems while working cross-functionally with other teams as needed
- Work independently with occasional consult with management as appropriate to make recommendations and receive decision sign-off
- Other Duties as assigned
Essential Qualifications:
- Bachelor’s Degree
- Experience in Medical Device industry or analytics-based role preferred
Required Knowledge, Skills and Abilities:
- Proven ability to drive and manage projects in a fast-paced environment
- Strong written and verbal communication skills
- Strong sense of ownership and accountability for deliverables
- Ability to collaborate and work cross-functionally
- Demonstrates a curious nature and desire for continuous learning
- Demonstrates detail consciousness and ability to audit analytics and processes
- Experience working with large data sets
- Intermediate experience with Microsoft Excel including vlookups, pivot tables, etc.
- Experience working with information systems
Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 16,000 people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
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Coloplast employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
Coloplast is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.
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