Ecommerce Executive - Foodservice
Attractive Salary & Benefits
36.5 Hour week (Hybrid)
Newtownabbey
Who are we?
At Henderson Group, we are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Foodservice alongside Henderson Wholesale, Henderson Retail, plus IT and Technology focused businesses. We employ over 5,000 staff and have been placed 4th in Ulster Business Top 100 Companies 2023.
We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees and our employees succeed together and celebrate the success of others. We are committed to Digital Transformation and interested in your aspirations, interests and skills so we strive to support and inspire you to do well.
A look into the role
Henderson Food Service is the leading supplier to the food service industry in Ireland. We source and supply a range of thousands of products to customers including hotels, restaurants, and public sector organisations such as hospitals and offices.
This role will join an award-winning team that is transforming how our business succeeds, and which is recognized nationally for their achievements in both B2B and B2C digital channels.
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Henderson-foodservice.com won the overall Best Irish E-commerce Site at the Irish E-Comm Live awards 2023 (as well as Best B2B site, Best Food & Drink site and Best Growth). We were also shortlisted for Inhouse Team of the Year.
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Our My Barista Bar Rewards+ loyalty app is also shortlisted for Best App at the Digital DNAs 2024.
Following another year of record growth, our overall business continues to exceed targets and delivered a sales increase of 41.4% in N.I. last year.
Our team will offer you a positive and supportive environment to enjoy success within our market leading brand. We achieved gold accreditation against the Investors in People standard framework in 2020 in recognition of people management excellence and our commitment to investment in people.
The purpose of the role:
This position will assist the E-commerce Lead in advancing our objective of improving sales and online B2B customer interaction via our ecommerce site.
You'll have hands-on experience with leading e-commerce, marketing, and product data tools like Adobe Commerce, Shopify, DotDigital, Klayvio, and Akeneo PIM in both B2B and B2C settings. Your efforts will drive online customer acquisition, increase sales, expand product and brand visibility, and enhance our relationships with suppliers.
Working as Ecommerce Executive you will:
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Collaborate closely with the E-commerce Lead to ensure the Henderson Foodservices website and associated digital channels effectively drive customer acquisition, retention, and spending.
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Drive increased basket sizes to fulfil the "sell more, to more" objective of our E-commerce Strategy.
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Plan and create targeted online content tailored to customer segments, optimized to boost both onsite sales and SEO.
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Contribute to the ongoing enhancement of customer UX through data-driven insights, influencing and improving onsite behaviour.
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Monitor the effectiveness and return on investment of online campaigns.
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Undertake any other duties as required, including providing support to B2C-focused team members working on the Barista Bar brand when necessary.
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Lead and support the trading team in establishing advertising objectives with Henderson Foodservice suppliers, offering guidance on the most effective content delivery based on those goals.
Skills for Success
Joining us as Ecommerce Executive the minimum criteria you’ll need is:
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Be educated to GCSE level as a minimum (or equivalent)
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Strong evidence of proven professional experience working on Business to Business (B2B) or Business to Consumer (B2C) e-commerce website.
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Experience of scoping, briefing, and activating online content
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Experience of delivering marketing campaigns online, including onsite and push channels (email, social etc)
The Attributes you’ll need include:
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Excellent attention to detail
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Process driven.
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Strong communication skills with both technical and non-technical people
It is Desirable if you have:
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Third level qualification OR a relevant professional certification for the post (e.g. marketing, sales)
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Comfortable with using insight and data to inform their work.
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Sound technical understanding of e-commerce systems and processes
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Knowledge of Foodservice industry
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Experience in activating B2B advertising content.
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Experience measuring and reporting the success of marketing and/or advertising campaigns.
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Experience of using content to drive SEO.
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Experience of segmenting customer groups to deliver targeted campaigns and content based on data and insights.
Are we right for you?
As part of this role, it will be important that you feel aligned with the values that we live and work by.
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer - email joanne.mcclelland@henderson-group.com to get in touch.
Completed applications must be submitted online by midnight on Wednesday 27th March 2024
We are an equal opportunities employer.
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