Purpose of Position

The Human Resources Representative is part of the HR Service Center which is a support function for all of HR. The Human Resources Representative is responsible for managing designated processes and tasks, being a contact resource for all NetJets employees. The Human Resources Representitive has the opportunity grow and develop to become knowledgable within all HR teams.

Tasks and Responsibilities

• Provide support with inquiries and requests sent to the HR Service Center email box.
• Answer calls and respond to voicemails incoming to the HR Service Center hotline within established service level standards. 
• Responsible for Tier-1 level employee questions. Escalate inquiries as necessary to Tier-2 contacts.
• Track inbound/outbound communications with employees through designated tracking/ticketing system to ensure accurate records of Service Center assistance. Monitor open tickets until resolution.
• Manage the day-to-day administration of Human Resources assigned processes and tasks.
• Work with supervisor on various project work, as requested.
• Update documentation of department processes, as needed.

Education

Certifications and Licenses

Years of Experience

Core Competencies

Knowledge, Skills, Abilities and Other (KSAOs)

• Excellent verbal and written communication skills
• Customer Service oriented mindset
• Ability to multi-task and prioitize workload
• Strong Microsoft Office skills (e.g. Outlook, Word, etc.)
• Ability to easily master internal technology systems, as needed.
• Ability to differentiate between Tier-1 and Tier-2 inquiries and collaborate with 
• Exceptional organizational skills and prioritization to manage multiple tasks and provide timely responses
• Capacity to provide exceptional attention to detail and maintain impeccable records
• Strong people and collaborative skills to work with employees and vendors to gain resolution to inquiries
• Ability to work with little supervision and take initiative
• Associate's Degree, or equivalent work experience preferred

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