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Customer Service Agent - Driver Examination Services at Serco
London, United Kingdom
Job Descrption
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent, you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high-energy environment, rewarding job opportunities await you. Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver’s licensing process, including responding to inquiries, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports.
Company Culture and Environment
Serco Canada promotes a collaborative and supportive work environment where employees are encouraged to make an impact. The company values professionalism and teamwork, creating an atmosphere that fosters personal and professional growth.
Career Growth and... Development Opportunities
Serco Canada emphasizes training and development, offering employees the chance to attend formal training sessions with qualified trainers and on-the-job shadowing. This role offers valuable experience in customer service, which can lead to further career advancements within the organization.
Detailed Benefits and Perks
• Competitive compensation based on experience
• Comprehensive health benefits
• Opportunities for professional development
• Flexible scheduling based on operational hours
• Supportive work culture that prioritizes employee well-being
Compensation and Benefits
• Competitive salary
• Health insurance and other benefits
• Opportunities for professional growth
• Flexible hours based on customer demand
Why you should apply for this position today
Join Serco Canada Inc. and be part of a team that plays a crucial role in the driver licensing process. This position offers an opportunity to support the community while building your career in a dynamic and engaging environment. Your contributions will matter and directly impact customers’ experiences.
Skills
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Intermediate-level computer skills in Microsoft Office
• Touch-typing and data entry skills
• Ability to perform physical duties including sitting or standing for extended periods
Responsibilities
• Provide information and assistance related to driver examination services
• Review information and determine test requirements
• Administer knowledge tests and process transactions
• Ensure the fair conduct of examinations
• Identify licensing requirements for applicants from various jurisdictions
• Administer commercial license renewals
• Handle customer inquiries and escalate concerns when necessary
Qualifications
• Valid Ontario class “G” license
• At least four (4) years of driving experience
• 1-4 years of customer service experience in a relevant industry
• Must maintain an acceptable driving record
• Ability to work weekends if required
• Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check
Education Requirements
• Education is not specified but relevant experience is required.
Education Requirements Credential Category
• N/A
Experience Requirements
• 1-4 years of customer service experience preferred in industries such as Airline, Financial, Banking, Government Services, or Healthcare.
Why work in London, ON
London, ON offers a rich cultural scene, numerous parks, and recreational activities, making it an attractive place to live and work. The community is welcoming and provides various amenities that cater to a diverse population. With a growing economy and opportunities for professional advancement, London is an excellent choice for career-minded individuals
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