Who we are
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Location: Aldershot, GU11 2AA
Salary: Competitive + benefits
Hours of work: Monday-Friday 8am-5pm (1 in 6 out of hours escalation on rota)
This is an exciting opportunity for a motivated and ambitious Delivery Manager to successfully deliver the day-to-day repair service, ensuring performance and budget targets are monitored and met using an internal self-delivery team and external specialist contractors, taking responsibility for performance management across both teams.
This role will see you manage reactive and void maintenance across approximately 13 armed forces accommodations in Aldershot, overseeing external contractors and a team of Void Supervisors and developing an effective project management approach to support business improvement plans and proactively identify new opportunities for efficiencies in service delivery.
You will also be responsible for the service's profit and loss, managing budgets ensuring monthly spend, trend analysis and exception reporting are completed and put in place any necessary actions to address over/under spend. In addition to this, you will compile statistical data, including KPIs, analyse results, identify trends and implement appropriate actions.
Another important aspect of this role will be to facilitate and attend drop in clinics with Service Families to discuss their issues and requirements, handle complaints effectively and ensure there is effective communication between the service and the families with regards to progress of works, solutions and outcomes.
What You Need To Do The Job:
First and foremost you will be an experienced housing maintenance manager, ideally from a social housing background, with excellent communication and customer service skills.
It would be advantageous if you have a trades background but this is not essential, as long as you have relevant working experience within a similar role.
You should hold SMSTS and a health and safety qualification and be an experienced people manager with the ability to lead by example, foster a supportive and collaborative working environment and be proficient in the use of Microsoft Office packages.
You must hold a full UK driving licence and be able to pass SC Clearance to be considered for this position.
What We Offer:
- 25 days annual leave
- 6% employer matched pension contribution
- Single private medical cover
- Life assurance at 2 x base salary
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
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