Contract Type: Permanent
Location: West Byfleet, Aldershot, GU11 2AA
Working Hours: 40 hours per week, Monday to Friday 8am to 5pm (1 hour lunch break)
Here at VIVO we are looking for a motivated, ambitious individual who is passionate about delivering a positive customer experience to be a Lead Planner based in our Aldershot office. This role will be responsible for ensuring that the Planning Team are providing the best customer service in response to reactive repairs enquiries that come from our families in military housing.
Your key responsibilities will be:
- To provide day to day support and highlight the current work focusses, whilst providing front line support.
- Supporting to the team dealing with queries and escalated issues in accordance with established processes and a customer focused approach.
- To deliver motivational performance activities to effectively manage the team to ensure they meet all assigned personal key performance indicators and personal development plans.
- To ensure client driven KPI’s are met
- To work in a collaborative and supportive way with internal colleagues, partners and other stakeholders as well as our client, to ensure the best possible experience is achieved for our families.
- To carry out administration duties.
- To undertake monthly 1-2-1’s/team meetings to update on performance and any training requirements.
What you’ll need to do this role:
Experience as a Team Lead
Experience of working in a scheduling or co-ordination environment.
Experience of working in a target driven, fast paced, operational, customer service focussed environment
Confident using Microsoft Offices packages.
Ability to motivate/support a team to achieve performance objectives.
Ability to understand individual performance.
You must be able to pass BPSS Clearance to be considered for this role.
What we offer
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- Established reward and recognition scheme
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- Training opportunities and qualifications within a supportive environment to ensure career progression
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