ServiceNow Developer
Hybrid – Attached to the Solihull Office
Full Time, Permanent
£55,000 - £65,000 (dependent on experience)
Here at Serco, we are seeking an ambitious ServiceNow Developer to play a pivotal role in designing, developing, configuring, and customising the ServiceNow Platform to meet the dynamic needs of our business stakeholders. Working within both Waterfall and Agile project methodologies, you will collaborate closely with ServiceNow Business Analysts and Test Teams to ensure seamless delivery of change aligned with business requirements and outcomes.
As part of this you’ll:
- Participate actively in team meetings, Agile ceremonies, project meetings and customer sessions
- Ensure development and configuration activities are delivered within provided estimates, meeting commitments to stakeholders
- Drive ServiceNow change initiatives from initiation to completion, tailored to customer requirements
- Collaborate with the ServiceNow Product Owner to clarify requirements, simplify user experience, and ensure quality assurance
- Drive ServiceNow adoption within Serco, advocating for solutions that drive tangible improvements for our customers
- Identify and mitigate project issues and risks, working closely with team member
- Supervise, mentor, and develop junior members of the ServiceNow team
- Develop and maintain effective working relationships with team members and customers
- Provide support and guidance to the ServiceNow Support team on complex issues
- Adhere to internal processes and compliance requirements
What you’ll need to do the role:
- Experience: Excellent capability in IT Service Management within an ITIL or SIAM framework
- Service Management Processes: Detailed experience working within ITIL v3/v4 and SIAM processes. Detailed understanding of Service Management standards (e.g., ISO20000, ISO 9001:2015, ISO 27001)
- Technical Knowledge: Strong experience in designing and implementing solutions using ServiceNow software. Demonstrated knowledge of architectural principles and enterprise technology solutions. ServiceNow Technical Designer Credential preferred
- People Skills: Excellent interpersonal skills to facilitate positive interactions in a matrix environment and establish long-lasting relationships with stakeholders
- Communication Skills: Strong communication skills to interact effectively with consumers, IT Directors, operational teams, and cross-functional personnel
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- Flexible working considered
- Pension – 6%
- A company passionate about diversity and inclusion
- Growth and development opportunities – Serco will support with a range of qualifications
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Up to 25 days annual leave plus bank holidays, with the option to purchase more
- Life assurance
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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