ServiceNow Lead Developer
Hybrid – Attached to the Solihull Office
Full Time, Permanent
£70,000 - £80,000 (dependent on experience)
Here at Serco, we are seeking an ambitious ServiceNow Lead Developer to take on a leadership role in the design, development, configuration, and customisation of the ServiceNow Platform within an agile development environment. You will lead teams of ServiceNow Developers, including third-party and client resources, ensuring timely delivery of services while maintaining high standards of quality. Additionally, you will provide guidance and direction to developers on best practices for product changes.
As part of this you’ll:
- Participate actively in team meetings, Agile ceremonies, project meetings, customer sessions, and corporate meetings
- Collaborate with the ServiceNow Product Owner to identify project processes for change delivery, such as agile or waterfall
- Design and implement ServiceNow change initiatives from initiation to completion, tailored to customer requirements
- Set clear development standards for the ServiceNow Development Team and ensure alignment and delivery against these standards
- Conduct technical assessments and detailed design reviews, validating that designs adhere to approved architecture and meet quality standards
- Implement quality measurements related to ServiceNow change to identify continuous improvement opportunities and recognize team achievements
- Drive ServiceNow adoption within Serco, advocating for solutions that drive significant improvements for our customers
- Identify, mitigate, and resolve project issues and risks in collaboration with team members
- Supervise, mentor, and develop the ServiceNow Development Team on application and implementation methodology
What you’ll need to do the role:
- Experience: Excellent capability in IT Service Management within an ITIL or SIAM framework. Experience in Application Services is essential
- Service Management Processes: Detailed experience working within ITIL v3/v4 and SIAM processes. Detailed understanding of Service Management standards (e.g., ISO20000, ISO 9001:2015, ISO 27001)
- Technical Knowledge: Strong experience in designing and implementing solutions using ServiceNow software. Demonstrated knowledge of architectural principles and enterprise technology solutions. ServiceNow Technical Designer Credential preferred
- People Skills: Excellent interpersonal skills to facilitate positive interactions in a matrix environment and establish long-lasting relationships with stakeholders
- Management Skills: Experience managing teams, preferably in Service Management, Technical Design, or operational teams. Ensure Serco processes and policies are applied and adhered to in a timely manner
- Communication Skills: Strong communication skills to interact effectively with consumers, IT Directors, operational teams, and cross-functional personnel
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- Company car
- Bonus scheme – 5% on target, 10% exceeding targets
- Private healthcare
- Flexible working considered
- Pension – 6%
- A company passionate about diversity and inclusion
- Growth and development opportunities – Serco will support with a range of qualifications
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Up to 25 days annual leave plus bank holidays, with the option to purchase more
- Life assurance
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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