Tier 2 Substance Misuse Advisor
Home Based
Day and Night Shifts Available
Salary - £23,928.47 + Benefits
Dayshift Advisers: Working on a 5-week rolling rota covering the hours of 8am – 10pm Monday – Sunday.
Nightshift Advisers: Working 10pm – 8am Monday – Sunday on a rotation of 4 shifts on, 4 shifts off. (with additional unsociable hours payment)
As a Tier 2 Substance Misuse Adviser your primary role will be to provide information on all aspects of substance misuse and smoking cessation to the public via telephone helpline - promoting key messages on harm reduction and behaviour change support as defined by Office for Health Improvement and Disparities client.
You will be required to signpost service users to appropriate services for their needs and assist them beyond any barriers in accessing these services. You must be non-judgemental, calm, able to explain complex concerns in a simple and straight forward way and demonstrate a respectful and proactive approach to the needs of those in groups of inclusion.
Key Accountabilities
- Commitment to ongoing personal and professional development
- Willingness and consent to apply for a CRB check
- Ability to work flexible shifts including evenings and weekends
What do I need to do the role?
- HNC/HND in a relevant subject related to health/health promotion or Nursing diploma/degree, CQSW/ Diploma Social Work or relevant degree such as: Psychology, Health Science, Social Sciences, Health Promotion, Education or
- A recognized Counselling diploma
- A relevant post graduate higher qualification e.g., a MSc in Counselling, Health Education/ Promotion, Public Health
- Qualification in drugs, alcohol, or tobacco studies/smoking cessation
The aforementioned list is not exhaustive; other relevant qualifications/training and working towards a relevant qualification may be considered.
Those who do not have the above qualifications will be considered if extensive experience and other forms of continued professional development related to substance misuse can be demonstrated.
Skills:
Successful candidates must be able to demonstrate the following:
- Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
- Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a non-judgemental approach
- The ability to adhere to a defined remit and work to service and professional boundaries
- The ability and willingness to work within OHID and Serco policies, procedures and guidelines as directed
- Ability and willingness to update knowledge and skills with any new developments in guidelines and/or changes to service delivery
- Ability to handle many calls, web chats, emails, and text messages professionally
Experience:
At least 6 months’ experience of actively working within a role that included the provision of information, advice, and support face to face and/or over the telephone in relation to health, mental health, alcohol, drugs and/or smoking, for example:
- Health Promotion
- Smoking Cessation Adviser
- Drug or alcohol worker
- Education/Youth work
- General health/mental health
What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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