Security Guard Team Leader
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We currently are looking for a Team Leader who will lead the Base Security Services Security Guards in terms of the safeguarding of the security of Camp Baird and the surrounding perimeter of the base location. Serco’s Security Guard Team Leaders will be responsible for overseeing Security Guards Teams (i.e., Entry Point Security and Security Patrols) with specific duty responsibility for administrative functioning of the Security Guards.
Individuals deployed into Security Guard Team Leader roles on this contract will be a minimum Baseline AGSVA (Australian Government Security Vetting Agency) security level cleared as requested by our client.
The ideal candidate should have the ability to communicate effectively, meet the public, respond to questions, and furnish information. An individual who knows how to follow instructions explicitly and to exercise judgment and act quickly in an emergency. Has ability to lead a team under stressful situations. Highly motivated and flexibility to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events, and emergencies.
Key Accountabilities
Fundamentally, these individuals will be required to maintain an active awareness of current threat levels and to remain vigilant in the reporting of any suspicious activities observed.
Security Guard Team Leaders will provide friendly, helpful customer service always and always maintain collaborative working relationship (s) with Defence personnel (Military and Australian Public Service), Serco personal, other Defence contractors and external agencies (e.g., Local Police).
All Security Guard Team Leaders must display their security licence on their person whilst on duty.
Lead and motivate Security Teams with an aim to meet the committed performance target of security operations. Security Guard Team Leaders will be responsible for:
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Allocation and management of security resources on shift.
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Responsible for coordinating shift cover in event of call offs/sick etc
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Ensure all leave (sick leave, annual leave, carers leave, etc) is processed on Serco’s internal reporting systems in a timely manner i.e MyHr
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Updating security roster, managing personnel resources and liaising with work force management (WFM).
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Ensure communication is maintained with staff in terms of My Catch Up, objective setting, 1-1 catch ups and toolbox talks
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Processing all staff overtime claims and queries timeously and developing an organised filing system
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Providing effective internal and external communications and information in relation to the security services provided.
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Implementing security measures and procedures to meet the security requirements of the client and base operating environment.
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Processing all staff overtime claims and queries timeously and developing an organised filing system
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Undertaking security inspections on a routine and ad hoc basis.
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Assisting with Incident Investigators in gathering information and evidence whenever necessary.
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Assist Security Guards in managing their individual’s duties where required.
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Perform shift and emergency duties when required
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Perform and carry out other reasonable duties as instructed / directed by the Fire & Security Manager.
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Report incidents and events that could affect the safety and security of the base operating environment.
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Assist the Security Guards (and other department) in dealing with incidents and emergencies where necessary.
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Actively participate in Internal Serco working groups such as Welfare Committee, WHS Committee and Operational Excellence Committee.
Security Guard Team Leaders will also lead by example in providing Base Security Services as follows:
Entry Point Security Guard – Operational Duties:
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Visual identification, verification and P-tracking compliance preventing entry and exit of all unauthorised personnel and vehicles.
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Ensure visitors comply with site induction requirements.
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Issue, receipt and record temporary and visitor passes.
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Monitor surveillance systems (where available and applicable).
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Act as a deterrent to prevent the unauthorised removal of Defence assets or classified information.
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Reporting of any concerns, issues, or suspicious activities observed to the identified client on-duty personnel.
Security Patrol Guards – Operational Duties:
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Conduct periodic non-armed facility patrols of designated site(s), internal perimeters and building exteriors/interiors – preventing and detecting sign of intrusion or fault.
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Respond or divert immediately to attend to any activated alarm on base.
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Respond, answer alarms and investigate disturbances on base.
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Patrolling internal grounds using a vehicle and visually identifying authorised personnel and vehicles that are on base, including the prevention of unauthorised removal of Defence assets and/or classified information.
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Conduct walk-arounds of designated site (s), perimeters and building exteriors. Any suspicious activity or areas of security breaches to be notified as required.
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Perimeter fencing to be checked regularly for any signs of tampering or trespassing and notified as required. Same applies to buildings within the base and general overall base facilities.
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Buildings/facilities that are not in use at any time need to be locked and checked regularly to confirm access into these buildings has not been compromised or tampered with.
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Buildings/facilities that are used on a daily basis need to be locked as per client recommendations when not in use by personnel and made sure entry to these buildings/facilities is not compromised when not in service or closed.
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Responsibility to observe, respect and support client specific culture, values and military tradition at all times when on duty.
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Escort personnel in various locations on site when directed by management.
Specific Requirements
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Possess an active Australian Baseline security clearance or higher issued by AGSVA OR previously held a baseline clearance or higher in the past approx. 8 years (so Serco can sponsor the reactivation of the security clearance) OR candidate is to provide a recent police criminal history report from Australia (or from the local GCC country if candidate is currently residing in the GCC) so Serco can sponsor the successful candidates application to AGSVA for a baseline clearance - only Australian Citizens are eligible for security clearance.
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Fluent English communication skills (reading, writing and spoken) and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
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Able to conduct rotational shift patterns, including 12-hour day and night shifts.
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UAE Driving Licence required (for Security Patrol operations) – Candidate must have a valid Australian driver’s licence (light vehicle) to apply for a UAE driving licence.
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Must have the appropriate accredited competencies, skills, proficiencies, licenses and qualifications. This includes possessing at the minimum a valid Certificate II in Security Operations and a security license issued by the applicable Australian State Governing Organization (or approved equivalent). The security license shall at the minimum, include the below licence functions:
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Crowd Controller
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Security Officer - Unarmed
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Security Officer - Monitoring (subject to this competency being listed on the candidate’s security license by the licensing authority in the subject State/Territory in Australia)
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What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
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Competitive monthly pay and allowances that are commensurate with the role and industry standards
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Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
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We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
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We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
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We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
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We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
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As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.
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