IT Operations Specialist
Fixed term contract- 12 months
Caledonian Sleeper Ltd
Glasgow or London base
Competitive salary plus benefits
Do you have a passion for IT?
We have a fantastic opportunity for an IT Operations Specialist to join our team on a fixed term basis for 12 months. This is an exciting time to join us as we have started our transition from Serco Group plc to the Scottish Government; and whilst Serco IT continue to deliver IT Services encompassed in the Transitional Services Agreement, the need has arisen for a dedicated IT Operations Specialist.
We require someone who enjoys being hands-on, with working knowledge of technical products – such as software applications, mobile apps, computer hardware and infrastructure and experience, in being both dedicated key contact for Caledonian Sleeper in relation to IT needs, as well as providing a user support service point of contact, to provide IT service delivery and technical assistance to Serco IT.
Main Accountabilities:
As Caledonian Sleeper IT Ops Specialist, you will work independently of Serco with some specific CSL IT Activities, where regular travel to our CSL sites will be required .You will be required to support our wider team with company iPads and mobile WIFI consisting of :
- End to end lifecycle from purchasing devices to devices returned
- App & security provisions to enable distribution to staff
- Issue troubleshooting and resolution
- Stock management
- Mobile Wifi
- Initial troubleshooting if issues experienced
- Point of contact for supplier technical support
- Furthermore, you will work in partnership with Serco IT ensuring onsite CSL IT Support
What you’ll need:
Qualifications:
- Professional qualification in IT or computer science
- Skills and Knowledge
- Self-starter and driven to solve problems and IT issues, primarily device-related
- Exceptional interpersonal and communication skills
- Ability to keep up with technical innovation and industry trends.
- Strong analytical skills with ability to assimilate information quickly, ability to provide technical support, including the ability to demonstrate “root-cause” analysis of issues.
- In-depth knowledge of hardware and software, including set up and installation.
- Attention to detail.
- Software troubleshooting and problem solving.
- Phone, email, and office 365 technical and user support
Experience
- Previous experience in IT operations/support specialist
- Experience to challenge and interpret IT policies and procedures and their implementation by teams
What we offer:
- Competitive salary
- 25 days annual leave
- Free Scotland wide rail travel with ScotRail for the employee and eligible family members
- Allocation of complimentary tickets each year for Caledonian Sleeper travel
- Contributory pension scheme
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Caledonian Sleeper Limited we are committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.
We are open to discussions around flexibility and flexible working. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Caledonian Sleeper is an iconic brand with a heritage stretching back a century and a half to the early years of Scotland-London sleepers.
Part of an exclusive club, Caledonian Sleeper is one of only two sleeper trains in the UK, and we like to think it is the most scenic! Whisking guests from the bright lights of London through the night to the iconic cities of Aberdeen, Edinburgh, Inverness, and Glasgow or to the jaw dropping scenery of the west Highlands of Scotland around Fort William. We are proud to serve the UK’s most remote railway station too, Corrour.
Caledonian Sleeper sets new standards in overnight rail travel, offering a choice of affordable seats, private guestrooms, some with en-suites and double beds, as well as our much-loved Club Car to around 200,000 guests per year.
Serco is acting as the resourcing partner for Caledonian Sleeper Limited which is operated by Scottish Rail Holdings on behalf of the Scottish Government.
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