Location: Stoke Mandeville
Contract Type: Permanent
Working Hours: 30 hours per week between Monday to Friday including mornings and evenings
Salary: Up to £18,720 per annum (up to £12 per hour) + Excellent benefits
Here at Stoke Mandeville Leisure our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Senior Receptionist to join the centre.
Stoke Mandeville Stadium is the National Centre for Disability Sport and boasts the highest grade of facilities for our leading sportsmen and women.
As the Senior Receptionist your role is to lead, direct and manage the reception team. Using POS, time and attendance and booking team systems you will support in achieving the high standards of service and customer care at all times. You will also work alongside the senior management team. This role will be a head of department who’s responsible for front of house and excellent customer service.
We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership and other discounts.
About you
We are looking to hear from candidates who are able to demonstrate experience and knowledge in supervision or management of front of house, staff management (including rostering), supervision and development across the reception team and you will have good admin and financial processes.
You will have good communication and customer care skills, have a maturity and calmness to work under pressure, possess strong organisational and administration skills, good financial awareness, excellent problem solving and people management skills.
If you feel you meet the criteria, then please apply!
Why Serco
Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.
Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave (Pro rata) + Public Holidays
- Life assurance up to 2x base salary
- Simply health cash plan
- Anytime health line
- Employee assistance programme
- Benefits portal offering discounts on eating out, travel, shopping and entertainment
- A safe and supportive culture
- A chance to make a positive difference to the community
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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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