Support Services Co-ordinator
UK Defence Academy, Swindon, SN6 8LA
Full time, Permanent
Salary of £24,963.00 plus benefits
Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.
Serco have an exciting new role as a Support Services Co-ordinator at The Defence Academy. You will be providing a range of duties in order to help support the team, from document control to providing support to Line Managers.
Please note this role is included in the flexible working policy with up to 2 days per week WFH if workload, customer and cover requirements allow.
Main Accountabilities:
- Third part income event co-ordination, following internal processes, for all internal and external companies involved.
- Maintain finance and revenue management reports, regularly reviewing costing model.
- Developing and managing a Third Party customer database and conducting market research
- Document control co-ordination for the department. Ensuring departmental Local Operating Procedures (LOP’s), Work Instructions (WI’s) and other standard documents are reviewed and updated when required. Monitoring of department document registers.
- Emergency cover for business critical activities within the Support Services department. This role will have a broad knowledge of the department as a whole and be able to cover the basic core services of a variety of teams in emergency absence situations.
- Implementation and maintenance of local and departmental MS Teams, SharePoint Site and associated file records management.
- Creation, review and update any assigned work instructions relevant to your role.
- Note taker for monthly CI contract meeting to support JSCSC Contract Manager and provide support for any other Top Desk requests for minute taking.
- Actively engage with induction processes to ensure the successful completion of own and colleague’s probationary periods. Supporting colleagues development
- Liaise with colleagues and customers and be fully conversant with workloads including effective communication with the Serco/Military/Customer colleagues.
- Arranging appropriate meetings, including drafting agendas, managing attendance at meetings, active participation at meetings and production of action notes as required.
- To provide cover/support/shadowing for other business critical Support Services posts as and when required, working in line with role success profiles when covering.
- Such other duties and responsibilities in support of Serco business and as requested by Serco line manager or senior management.
What you’ll need to do the role:
- SC clearance required within 3 months in post.
- Previous Administration experience – essential
- Ability to demonstrate electronic calendar management - essential
- PC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential) and Power point (desirable)
- Ability to interpret/analyse information, creating management reports – essential
- Ability to learn on the job and retain information quickly – essential
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- Site also has a heated outdoor swimming pool (open May-Sep).
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What we offer:
- 25 days annual leave plus bank holidays and the chance to purchase additional days.
- Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
- We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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