Maidstone, ME15 7RN
40 hours per week, permanent
£24,173.60 per annum
Serco Leisure is committed to providing a safe, warm, clean, friendly, fun environment for the local community at an affordable cost. Honesty, integrity, and a positive, can-do attitude are key to helping us deliver this mission and are values we expect from each individual.
We are now looking for a Front of House Supervisor to lead the onsite membership sales team and management of the reception teams to drive membership sales and ensure the provision of excellent customer service
Your main responsibilities:
- Lead on the promotion of membership services and lead generation
- Hit and exceed membership sales and yield targets
- Lead on the customer journey from enquiry to joining
- Planning and organising the effective outreach and distribution of marketing related information using the monthly activity planner
- Advise Deputy Partnership manager on membership activities
- Line management of sales & reception team including implementation of rotas
- Recruitment and training of sales and reception team including robust induction process
- Effective communication of all sales initiatives to the site team
- Best practice in use of membership systems including the introduction of SCV
What you’ll need to do the role:
- A Professional qualification in Sales or Marketing would be desirable.
- Proven experience in a Sales & Customer Service orientated environment, with an understanding of how to produce and implement a marketing plan
- Good product knowledge
- Proven sales promotional skills
- Competent IT skills, with the ability to analyse information
- Excellent communicator at all levels
What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 21 days annual leave plus bank holidays
Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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