Data Administrator - Restart
Location: West Bromwich, B68
Full Time, 37 Hours
Salary: £21,840 + Benefits
We are currently recruiting for a Data Administrator to join our team in Restart. The key purpose of the role will be supporting the Serco Employment Skills and Enterprise Quality & Compliance Team to ensure the accurate transfer of data to and from DWP and Serco systems following rigorous compliance testing.
Key Accountabilities
- Taking inbound calls from Job Centre Plus Work Coaches and booking participants in for Warm Hand over meetings
- Processing of key referral, programme start and payment data via the DWP’s PRaP system
- Transfer of data between Serco systems and PRaP while maintaining data integrity
- Identification, investigation and resolution of data processing errors, escalating to the Quality and Compliance Team Leader where necessary.
- Completion of quality and compliance testing on key programme milestones and evidence to support contractual and regulatory requirements.
- Support the wider Quality and Compliance Team in maintaining contract compliance by ensuring accuracy of data submission within contractual timeframes
- Carry out reasonable management requests to support the business as required
What I need to do the role?
Essential
- Strong IT skills with particular emphasis on MS Excel and MS Office 365 software
- Strong communication skills, both written and verbal
- Excellent interpersonal skills, with the ability to work across a number of work streams
- Confident to communicate through a variety of media with internal and external stakeholders
- Use own initiative and work independently
- Organised and work to fixed deadlines
- Maintain high standards of accuracy with an attention to detail
- Follow procedures accurately and reliably
- Presents a professional image
- Maintain confidentiality
Desirable
- Understanding of DWP/welfare to work market environment
- Experience of working in a compliance environment ideally within the Employability sector
- Experience of CRM based systems
- Experience of the DWP’s Provider Payments and Referral System (PRaP)
What we offer
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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