Job title: Site Host
Location: National Water Sports Centre, Nottingham, NG12 2LU
Job type: Fixed term March – October, 7 months
Working Hours: 39 hours per week, flexible hours in line with events and activity program. There will be a heavy need for weekend work throughout the contract as well as bank holidays
Salary: Up to £23,262.78 per annum + Excellent Benefits
Holme Pierrepont Country Park is not just home to the National Water sports Centre but also a wealth of leisure activities. There is everything from White water rafting and tubing to mini land Rovers and Skytrail all set in the park grounds. People don’t have to just come for the day as we also have a busy Holiday Park where camping and glamping is all available for those wanting to extend the fun. The site is host an abundance of large events from family festivals through to large sporting events on land and in the water. We are currently recruiting a site host which is an exciting new role to ensure the smooth running of our summer season.
The main purpose of this role will be customer facing and work along side all departments ensuring that customers have what they need as well as informing them of all we have to offer.
On a day-to-day basis you will perform the following duties:
- Maintain a full product knowledge of the services available at the Centre and advise customers accordingly
- Proactively seek sales opportunities cross selling the site and its products
- Directing people to where they need to be
- Working closely with the sales, Holiday Park and Activities teams
- Working along side the Events Manger to ensure the smooth running of events
- Booking people on our activities
- Checking people in at our Holiday Park
- Working along side our holiday club team
- Reception cover in all locations
- Helping set up conference rooms
We share your passion for leisure, and we will offer a safe, fun, and professional working environment with excellent development opportunities. You will also receive free gym membership for yourself and other excellent discounts.
About you
The successful candidate will be a passionate and enthusiastic individual who like the members of staff at Holme Pierrepoint, pride and strive to give the best service possible for those who visit the centre and go the extra mile for customers when required. A driving license is needed for this role.
Ideally you will have experience working within the holiday leisure environment and have amazing customer care and communication skills with the ability to meet deadlines and remain calm and assured under pressure.
If you feel like you meet the above criteria and want to work in a challenging and varied role that can make people smile everyday, please apply today.
Why Serco
Meaningful and vital work: Working within Leisure means that you’ll play a critical role in ensuring that the communities we serve receive exceptional service and you’ll help to provide our local communities with a safe and fun environment to stay healthy and connected to others.
A world of opportunity: It takes a diverse team to support our Leisure business and we’re big on internal progression. So, whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.
Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
What we offer
- Free membership at the Centre plus heavily discounted use of classes and facilities
- Free safeguarding training and DBS check
- Excellent Development and Training Opportunities
- 6% employer matched pension contribution
- 21 days annual leave + Public Holidays
- Life assurance up to 2x base salary
- Simply health cash plan
- Anytime health line
- Employee assistance programme
- Benefits portal offering discounts on eating out, travel, shopping and entertainment
- A safe and supportive culture
- A chance to make a positive difference to the community
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Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate.
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