Housing Officer
UK Defence Academy, Swindon, SN6 8LA
Full time, Permanent (37 hours a week)
Competitive salary plus benefits
Serco is contracted to provide Total Facilities Management to the Defence Academy of the UK (DA). This prestigious establishment is responsible for post-graduate education and most of the command, staff, leadership, Defence management, acquisition, and technology training for members of the UK Armed Forces and MOD Civil Servants. Serco supports the DA as the MOD's primary link with UK universities and international military educational institutions.
Serco have an exciting new role as a Housing Officer to ensure the efficient supervision of all aspects of administration relating to the allocation and maintenance of the JSCSC Service Families Accommodation. You will carry out all administration and documentation within this area.
Key Accountabilities:
- Carry out all aspects of administration and documentation required for the Estate.
- Carry our pre-move out and pre-move in advisory checks of properties.
- Conduct Move In/Out procedures for all properties.
- Liaise and advise occupants regarding housing matters and ensure that maintenance work in SFA houses and in and around the estate grounds is properly coordinated.
- Liaison and co-ordination of processes with Housing in Aldershot and HASC (Housing Allocation Service Centre) in Pinnacle.
- During the march in/march out process, or whilst carrying out inspections of void properties, list any repairs that are required and raise work orders with the Estates Dept.
- Ensure SFA properties are up to move-in standard; pre-move in survey and raise all maintenance tasks.
- Process re-charge payments.
- Coordinate cleaning contractors for all properties
- Coordinate garden maintenance contractors for all properties
- There may be a requirement for you to work overtime during the months of July, August, and September, as required.
- Provide coaching and mentoring to seconded/new staff, where required the correct change of tenancy process at march in and march out is taking place.
What you’ll need to do the role:
- Previous experience in Housing, letting or management of multiple properties.
- Good level of general education, with GCSE’s (A-C) or equivalent in English and Mathematics.
- High level of customer service.
- Computer literate in Microsoft 365 applications.
- Ability to work unsupervised.
The Defence Academy sits within a beautiful and secure site which hosts 2 lakes and is surrounded by acres of scenic woodland. The Academy trains the future commanders and staff officers of all three UK Armed Services and those from many countries around the world. Other benefits of working on this site include:
- Free, secure onsite parking.
- Opportunity to join many sports and activity clubs (heavily subsidised subscription costs).
- Gym membership, the site boasting 2 fully equipped gymnasiums.
- Site also has a heated outdoor swimming pool (open May-Sep).
- 18-hole golf course (annual membership circa £375).
- Fully equipped riding stables, with the opportunity for lessons.
- Other sporting facilities include tennis courts, Astro-turf football pitches and much more.
What we offer:
- 25 days annual leave plus bank holidays and the chance to purchase additional days.
- Serco discounts which include cinema, entertainment and online shopping discounts, discounts on mobile phone plans and leisure centre memberships.
- We are constantly challenging ourselves and each other to deliver brilliantly, and you will too, working in a company passionate about diversity and inclusion.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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