Training and Development Manager
University Hospital Southampton
Full time – 37.5 hours per week - The role requires a level of flexibility to meet the needs of the business; it will include some weekend, evening, and night work to meet the delivery of training to all staff.
Salary £30,000 - £35,000 depending on experience plus Serco benfits
Main Purpose:
The Training and Development Manager assumes a pivotal role in the UHS Serco Health Contract by overseeing the provision, monitoring, and delivery of training initiatives. At the core of this responsibility lies the overarching objective to elevate the knowledge, skills, and competencies of our staff. This, in turn, is designed to make a tangible and positive impact on the quality of services extended to the UHS. The post holder will source, co-ordinate and deliver relevant training courses across the contract and report KPI’s and provide weekly and monthly reporting to support delivery.
Main Accountabilities:
- Conducting comprehensive job analyses, gap analyses, and regular consultations with service leads to identify training and development needs within the contract.
- Tailoring training and development programs to address both contractual requirements and individual employee needs.
- Assessing the cost-effectiveness of planned training initiatives and adhering to allocated budgets.
- Continuously reviewing and refining training programs to accommodate changes in the work and legal environments.
- Creating and implementing effective induction programs for new employees.
- Ensuring timely completion of department-specific policy and procedure training as part of the induction process.
- Guaranteeing compliance with all mandatory training requirements.
- Maintaining up-to-date and accurate staff training records using the Learning Management System.
- Facilitating classroom-based sessions for mandatory training sessions.
- Customizing training materials to suit the needs and preferences of different audiences.
- Generating reports and disseminating training updates regarding outstanding, expiring, and completed sessions.
- Monitoring Key Performance Indicators (KPIs) to evaluate training effectiveness and inform decision-making.
- Coordinating training schedules and securing appropriate rooms to accommodate departmental requirements.
- Providing support in various other aspects of training and development as needed.
- Responsible for training champions on contract, ensuring they complete their training and support with delivery.
What you will need for the role:
Systems and Equipment:
- Microsoft Office skills, particularly in Word, Excel and PowerPoint
- Use of database to record training data
- Use of projectors and other IT equipment used for training delivery
- Frequent use of DSE, computer, keyboard, printer and photocopiers to carry out duties
Other skills and knowledge required:
- Excellent Communication – presenting, listening, questioning, explaining
- Interpersonal - building relationships, sensitivity, handling conflict
- Assertiveness - confidence, challenging and supporting
- Flexibility - responsive, creative, adaptable, manage change
- Team working - supportive, collaborative
- Self-management - managing stress, time and work, self-starting, learning
- Strategic - coordinating, planning
- Ability to work well under pressure to meet deadlines
- Willingness to undertake additional training relevant to the duties of the post as required
- Previous experience of training delivery would be advantageous but not essential
- Qualified to a minimum of GCSE grade C in English, Maths and Science, or equivalent
- CIPD (L&D) Qualification to similar would be advantageous but not essential
What we offer
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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