Director, Rail Technical Services
Serco Rail – Victoria Way, Pride Park, Derby, DE24 8AN
Full time, 37.5 hours per week, Monday- Friday – Hybrid working available
Up to £100k basic salary plus bonus, car allowance and other benefits
Serco Rail Technical Services (SRTS) is a leader in the provision of rail technical expertise working with organisations in the rail sector nationally and internationally. SRTS clients include government, rail infrastructure management companies, rolling stock companies, train operators and equipment manufacturers. SRTS has more than 50 years of experience across the rail system, now specialising in project management, consultancy, technical training, digital and engineering services. SRTS is part of Serco’s Transport & Community Services business within the UK & Europe Division.
Rail Technical Services is a business Serco is investing in and we are currently looking for a strong leader to drive its growth and to manage the delivery of contractual commitments to its existing customers. This is an opportunity for an experienced individual to identify and maximise growth opportunities for the development and expansion of Serco Rail Technical Services, effectively contributing to the objectives and strategy of our Transport & Community Services business unit.
We are looking for an individual with both strong people leadership and commercial skills.
Main accountabilities:
- To lead and develop the SRTS business and provide leadership so that all employees understand and adopt the strategy and plans and are motivated to fulfil their potential.
- Ensure all contracted services are delivered in line with agreed contracts, with the requirements of all stakeholders, external and internal, being met.
- Grow the revenue and profitability of SRTS, through delivering existing contract, securing new business in existing and new markets, and ensuring SRTS operates efficiently.
- Ensure Serco policies, governance and principles are adhered to by all colleagues.
- Direct the management of major items of project work, ensure contractual obligations are met and customer satisfaction is achieved.
- Forecast and co-ordinate resources and ensure that workload is monitored and controlled within the agreed costs and timescales and, where necessary, by adjustment of priorities and/or redeployment of staff.
- Implement British and International Safety Standards to ensure that UK and European legal requirements are adhered to, and a safe operational railway system is maintained.
- Ensure technical competence/performance of all sub-contractors to maintain professional and technical standards.
Safety responsibilities:
- Implement and maintain arrangements to ensure the health, safety and wellbeing of employees, customers and all other parties affected by the activities of SRTS.
- Ensure that standards of safety, including systems of work, conditions, behaviour, and performance, particularly in respect to the hazardous areas of on-track testing and workshop/depot activities, are defined and effectively implemented to comply with legislation and company policy.
- Responsible for the operation and upkeep of staff competency assessment regimes. Ensuring that contracted staff are competent to undertake the work required.
- Ensure the workplace, facilities, plant, and equipment are inspected and maintained in good working order.
- Ensure all accident/incidents are reported in line with Company policy. Assist in the investigation process, process, produce any reports required and follow up any outstanding action(s).
- Ensure all staff work in accordance with the requirements of the Rail Industry.
What you’ll need to do the role
- Excellent business management and people leadership skills within a commercial organisation
- Proven experience of delivering growth in a technical services business
- Experience of Safety Management and working to procedures and governance.
- Chartered engineer status and / or business management qualifications are desirable and not essential
What we offer
- 25 days annual leave plus bank holidays
- Company car or cash equivalent
- Company Bonus
- Private Medical Care
- Life Assurance
- Up to 6% contributory pension scheme
- Serco discounts which include supermarkets, cinemas, Merlin entertainment and online shopping discounts, as well as discounts on mobile phone plans and leisure centre memberships
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, and more
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco
- A safe and supportive culture
- A company passionate about diversity and inclusion
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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