Payroll Administrator
Solihull, B91 3QJ
Hybrid working (2 days in office)
Full Time, Permanent (37.5 hours per week)
£22,500 per annum plus benefits
Here at Serco, we partner with governments to provide public services across Defence, Justice & Immigration, Transport, Health, and Citizen Services. We currently have an exciting opportunity for a Payroll Administrator to join our People Services Team support the Middle East payroll. As our Payroll Administrator, you will be responsible for processing payroll queries, final settlement payments and payroll inputs received via Service Now, email and webchat covering all aspects of the employee pay-cycle in line with SLAs and Business rules.
You will investigate and resolve queries such as payroll errors, final settlement queries and salary rejections, and be the point of escalation for the business and onshore HR. You will also be responsible for administrative duties within the Middle East payroll and final settlement team including triaging and maintaining the Service Now dashboard, updating the payroll checklist and updating the Shared Teams calendar.
Main responsibilities of the role include:
- Answering inquiries, educating, and bringing resolution at the earliest point of intervention within agreed SLAs and business rules.
- Work with sensitive data in line with the data protection legislation.
- Work with external suppliers such as SORAS and On Pro (Public Relations Officers) to support with third party pensions payments and administrative queries.
- Provide excellent customer service on all administrative guidance on transactional and payroll related queries.
- Capture and track all interactions with customers on Service Now, updating regularly and storing all the documents in personnel files.
- Understand the expectation of the customers and deliver a service that meets and exceeds customer’s needs within policy guidelines.
What you’ll need to do the role:
- Good numeracy and literacy skills.
- Demonstrable experience within a customer service environment.
- Previous experience working in an administration role in a fast-paced environment.
- Payroll experience would be advantageous but not an essential for this role.
- Competent using Microsoft Office suite and willingness to learn new IT systems.
- Exceptional time management and organisational skills.
- Ability to prioritise and multitask effectively to meet business needs.
- Effective communication skills, both written and verbal.
- Ability to prioritise conflicting tasks and deal with a high volume of incoming emails and calls.
What we offer:
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Hybrid working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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