Fixed term contract – 12 months
Full time: 40 hours per week: Monday – Friday 10.00am – 6.00pm
Salary: £24,500 - £27,000 per year
Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Wandsworth. With a professional, dedicated and friendly team of Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve.
You will complete the day-to-day administration for the Contract and liaise with the Client.
Your main responsibilities
- Managing customer enquiries and complaints
- Print out Special Collections on a daily basis
- Support with payroll and timesheets on WFM
- Responsible for the control and checking of agency staff timesheets
- Book in all crews on completion using the debrief online form
- Minute taking at important meetings, such as disciplinary hearings
- Provide data on poor performance e.g. missed collections
- Supporting senior managers with tasks when required
- General administration
What you’ll need
- Excellent customer service skills to both internal and external customers
- Ability to work autonomously, using own initiative, managing oneself and workload
- Accurate record keeping
- Proficient in MS Office, with good literacy and numeracy skills
- Good time management skills with the ability to multi-task
- Being a team player
- Ability to remain calm and resolve problems
Skills Required
- Previous experience in operations environment
- Ability to interact with others
- Knowledge of local authority working
- Ability to touch type
- Attention to detail
- Able to work with minimum supervision
What we offer
- 25 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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