Technical Delivery Manager
TCS Oakhanger- Bordon- GU35 9JE
Full time/ Permanent- 39 hours per week Monday- Friday
Competitive salary plus benefits
Serco are recruiting for a Technical Delivery Manager to join the team based at TCS Oakhanger located in Bordon. The Technical Delivery Manager has responsibility for the day-to-day Technical Delivery activities ensuring the customer and site stakeholders are kept informed and supported where necessary.
As a member of the TCS Senior Management Team, the Technical Delivery Manager will provide the focal point and figure head for all matters within the area of responsibility within the TCS contract, including financial ownership, stakeholder management and growth activities to support TCS/Space and Security. This will include the management of all risk, compliance and governance or management of contractual obligations. This role will be responsible for reporting all site second line management of Technical Delivery Department activities into the TCS Contract Manager, with specific management responsibility for IT & Comms, Maintenance, Training and the Day Technician activities and service delivery to ensure the Remote Tracking Station’s mission goal of flawless uninterrupted satellite support is achieved.
Main Accountabilities:
- Responsible and accountable for the Comms & IT team, Day Technicians, Training Supervisor and Maintenance.
- Responsible and accountable for site risk, compliance and governance
- Support the TCS Contract Manager in their day-to-day activities, deputise in their and or other leadership or management positions within the business
- Ensure all staff comply with the Serco Management Systems, UK & Europe and TCS Policies/ Procedures.
- Maintaining relationships and communications with the customer and government stakeholders, at senior level as required.
- Drive and ensure delivery of business objectives and business activities
- To ensure that the employees’ lifecycle is managed effectively throughout all stages of their employment including engagement, recruitment and selection, induction, performance management and recognition.
What you’ll need to do the role:
- Driving License- this is essential as driving is a requirement for the role
- Strong management and Leadership skills with a proven record of accomplishment
- Excellent MS Office Package skills
- Experience in working in a customer facing environment
- Excellent oral and written communication skills
- knowledge and understanding of departments you will be responsible for
- Able to lead and manage projects and report on them at senior level
- ONC/HNC or suitable equivalent level of experience/qualification
- Proven management track record and qualifications in CMI or similar.
What we offer:
- Competitive salaries with annual reviews
- Up to 6% contributory pension scheme.
- 25 days annual leave plus bank holidays.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme, free flu vaccines and more.
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
- Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work.
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
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