Permanent - Full time
40 hours - Monday - Sunday Rostered to include earlies, lates and weekends
£10.90 per hour
Here at Birmingham Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Customer Support Executive.
Your main responsibilities as a Customer Support Executive you will
- Managing after sales
- Making Outbound and taking inbound calls
- Recording data accurately
- Corresponding by E-mail
- Operation of computerised front of house system, including the collection of cash and issuing receipts
- Balancing of daily income
- Banking of daily income in accordance with Financial Procedures
- Operation of any facility booking systems in place
- Dealing with general enquiries
- Selling the products and services that the service offers over the phone and CRM systems
- Undertake other related duties as from time to time may arise or be assigned by the Contract sales manager
What you’ll need
- Prior experience within customer service or reception
- Experience of working in a busy leisure environment would be desirable
- Experience in dealing with high volumes of face-to-face customers
Skills Required
- Strong communication skills
- Attention to detail
- Great active listening skills
- A patient and empathetic attitude
- Strong time management and organisational skills
- Adaptability and flexibility
- Comfortable working in fast-paced environments
- Computer literacy
- Maintain good customer relations
What we offer
- 21 days annual leave including bank holidays
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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