Homebased with occasional UK wide travel
Permanent, Full time
Between £27,000 - £37,000 per annum, dependant on experience
Here at Serco, we are looking for a Continuous Improvement Analyst to join the wider Customer Services, Customer Solutions team.
As Continuous Improvement Analyst, you will collect, interpret, and evaluate information and data from a business to solve client issues.
Working closely under the direction of a Continuous Improvement Consultant or Lead, you will solve a wide range of client and business problems across a variety of contracts.
Your main responsibilities:
- Create small scale project plans/ work-stream plans using and adhering to accepted project management processes and disciplines
- Conduct meetings with internal & external client representatives
- Analyse and document existing business processes and re-engineer processes to improve business performance
- Use and interpret data from various sources to identify opportunities and quantify
- Design and deliver effective communications and presentations to middle management level, for internal and external clients
- Produce reports & spreadsheets for internal and external clients, including reviews, feasibility studies, business cases and collateral development
- Design and facilitate workshops to resolve problems.
What you’ll need to do the role:
- Ideally you will be working as a Continuous Improvement Analyst or similar or have an understanding of contact centres and how they operate.
- Ability to interpret and communicate insight from various data sources
- Evidence of critical thinking and problem solving
- Strong communication, negotiation, and interpersonal skills
- Ability to build and maintain excellent working relationships and a collaborative working environment
- IT literate, including experience with office applications
Desirable
- Work experience in a relevant area
- Knowledge of Business Change, Continuous Improvement, and Transformation methodologies
- Experience of delivery of personally owned activities or smaller projects with positive feedback
- Experience working with internal and external clients
- Prince 2 and/or Lean six sigma qualifications
What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 25 days annual leave plus bank holidays
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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