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Procurement Administrator
Location – Hook, Hampshire. Hybrid with 3 days in the office
Full Time, Permanent
Working Hours will need to be slightly flexible to ensure coverage from 8am to 6pm between the team
£24,000 - £28,000 (dependent on experience)
Supporting the business to buy effectively and pay suppliers in a timely manner is a key priority for Serco. To facilitate this Serco has made a key decision to restructure the Purchase to Pay team to improve the service given to the business. A key part of this decision is to set up a new Procurement Helpdesk in the UK to support the UK and Middle East business. This team will provide exceptional support to the business, ensuring the business is able to buy effectively and suppliers are paid in a timely manner.
Serco is excited to introduce a fantastic opportunity to join our brand-new Procurement Helpdesk Team as a Procurement Administrator. This role will play a pivotal role in ensuring an exceptional buying experience for Serco. You'll work collaboratively with the buying community, provide valuable support and education and ensure that purchases are made efficiently and effectively through the right channels and with the right suppliers.
As part of this you’ll:
- Provide support, advice and education to the buying community to enhance the buying experience
- Ensure purchases are made through appropriate buying channels with the right suppliers and terms
- Monitor purchase transaction flows, identifying and resolving potential or actual issues
- Work on the Helpdesk to manage buying queries via telephone, email and other prescribed channels, logging tickets to enable accurate recording and tracking of requests
- Assist with supplier on-boarding, process MyPurchasing Cards, provide data management and manage vendor master data
- Perform end-user training and education on Serco buying tools/processes
What you’ll need to do the role:
- Demonstrable experience of working in a Procurement Operations, Finance or Customer Service environment with high transaction volumes
- Ability to work methodically and following strict processes and guidelines
- Strong attention to detail; especially when reviewing data in multiple formats
- Possess strong written and verbal communication skills in English, with good communication and interpersonal skills
- Highly organised with the ability to multi-task and process a high workload efficiently to produce quality deliverables within required service levels
- Experience of engaging and working with internal and external stakeholders at all levels
- Proficient desktop computing experience including Microsoft Office applications; including Word, PowerPoint and Excel
Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
What we offer:
- Up to 6% contributory pension scheme
- Growth and development opportunities – Serco will support with a range of qualifications including CIPS
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Bupa Anytime HealthLine, Thrive App, Simply Health Plans and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
- Up to 25 days annual leave plus bank holidays, with the option to purchase more
- Life assurance
Application Process: If you are a motivated Administrator looking for a new challenge, we invite you to apply. Serco is an equal opportunity employer; we value diversity and welcome applicants from all backgrounds.
Start Date: From February 2024
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
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