Employee Relations Advisor
Solihull, Hybrid working available
Permanent, Full time
Between £29,000 and £30,000 per annum
Here at Serco, we are looking for an ER Advisor to join the team and provide ER guidance, covering all aspects of the employee life cycle and People Management processes in line with service level agreements and business rules.
As ER Advisor you will be the first point of contact for customers ensuring all employee relations inquiries are processed with high levels of service excellence to all levels within the organisation.
You will be required to capture and track all requests & advice provided in the internal case management tool and manage re-assignment of queries to the Case Managers as required.
Your Main responsibilities:
- Manage end-to-end and timely closure of employee relations cases (disciplinary, performance, absence, grievance, absence management etc.)
- Work with sensitive data in line with data protection legislation.
- Contact customers to assist in resolution of queries or an employee life cycle event.
- Use defined procedures, knowledge base and policies when providing service to the employee/partner. Follow through on commitments and take responsibility to achieve results.
- Proactively reassign complex and problematic cases to the ER / Absence Case Managers to ensure rapid resolution or escalate required issues to the management team.
- Utilise all available knowledge sources, procedures, and tools available to maintain a level of professionalism.
What you’ll need to do the role:
- Worked as a HR Advisor, ER Advisor or similar within a HR Share Service environment
- A customer-orientated approach, committed to achieving excellent levels of customer service.
- Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative
- Strong telephone etiquette with the ability to deal with a high volume of incoming phone calls and e-mails
- Experience of working to KPIs and targets
- Proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
- Strong knowledge of MS Office, including Word, Excel, and Outlook
- CIPD is desirable but not essential
What we offer
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
Apply
Please click on the apply button to be taken to our careers website
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Silver Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.
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