VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.
VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.
Location: Aldershot, covering approx 13 sites in the region
Permanent/ Full time
Salary: Competitive Salary
This is an exciting opportunity for an organised and motivated Repairs Supervisor to join the VIVO team to oversee the day-to-day delivery of the Housing Maintenance service.
This role reports to the VIVO Delivery Manager; experience of managing a technical and compliance function in property maintenance and projects contract is a must.
Key Accountabilities:
- To manage the day-to-day operations, delivering a diverse and complex range of responsive repairs and associated work streams.
- To provide strong and effective leadership to the team, ensure staff are effective in their roles, supported and motivated.
- To develop the service and individuals to achieve a highly organised operational delivery.
- To work collaboratively with colleagues, delivering on customer, operational and financial targets in line with the business plan.
- To manage sub-contractors supporting the delivery of works, ensuring high levels of quality and satisfaction.
- To meet KPI performance and customer satisfaction targets for the service area as defined by Vivo SLAs.
- Undertaking site audits – relating to H&S compliance, quality, FFF and customer service.
- Implementing best practices to reduce waste and downtime.
- Monitoring of jobs per day and trackers to ensure maximum output per trade per day.
- Troubleshooting where necessary.
- Undertaking of toolbox talks and site inductions.
- Close liaison with the Delivery Manager to manage poor performance, sickness, and holiday cover.
- To act as first point of contact in OOH escalation process.
Essential Skills:
- HNC or equivalent qualification or experience.
- Level 2 diploma or equivalent e.g. NVQ in a maintenance trade.
- Extensive leadership, communication, and people skills.
- Experienced in contract management and Schedule of Rates.
- Excellent IT skills.
- Customer Service Experience.
- Previous experience as a repairs and maintenance supervisor in Housing.
- Experience in managing a multi discipline delivery team.
- Health and Safety training in various relevant areas. E.g. Permit to Work, Risk Assessment and Method Statement training or experience.
- Understanding of relevant regulatory and legislative requirements and British Standards.
Noteworthy:
- There is a requirement to be part of an on-call rota, roughly 1 in 12.
Please note, in order to be considered for this position, you must be able to pass BPSS security clearance.
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
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