VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts.
VIVO embodies both experience and innovation. It combines Serco’s comprehensive track record delivering engineering, technical and FM services to the UK MOD for over 55 years with EQUANS’ market leading FM, energy, asset optimisation and regeneration capabilities.
Location: Salisbury, Wiltshire
Salary: Competitive + car/car allowance + benefits
Full time, permanent
This is an exciting opportunity for a confident, experienced, and ambitious leader with proven ability to successfully manage large contracts and projects. Suited to a strong-minded, people and relationship manager with the skills to communicate and motivate across all levels of an organisation.
This role will see you act as the strategic lead for customer management, commercial contract management and contract spend compliance within VIVO. You will be accountable for setting the strategy for delivering best practice operational management and ensuring value for money across designated contract remit and provide professional focus, identity, and leadership to the Operational Teams.
You will be a key stakeholder and contributor to the wider development and delivery of Company led agendas, with a focus on supporting the agenda for cultural change within the DSTL contract.
Key Responsibilities:
- Supports the implementation of Operational strategy within the DSTL contract and contributes to the wider success of the contract strategy within VIVO
- Ensures Operational delivery is aligned to contract requirements and VIVO strategy
- Driving a culture of continuous improvement and operational excellence.
- Delivers high quality maintenance to meet contract SLAs and KPIs for reactive, planned and grounds maintenance across the DSTL Estate.
- Conducts regular reviews of and takes action to ensure the service delivery meets business requirements
- Maintain Statutory Compliance across the DSTL Assets and manage/mitigate any risks
- Create and maintain a capability able to successfully deliver capital projects across the estate according DSTL requirement.
- Implement a Health and Safety Strategy that delivers Zero Harm
- Ensures contract objectives are fully achieved within budgets and targets
- Reviews and reports contract performance against objectives, budgets, and targets
- Develops operational solutions that will delight customers to ensure that VIVO can deliver highly desirable solutions, ensuring that value to the customer is maximised and securing growth of the business.
What You Need To Do The Job
- Degree level or equivalent standard of education and evidence of continued professional development is essential
- Proven relevant experience with career history commensurate with the role particulars
- Excellent communication and interpersonal skills (written and verbal) to ensure effective engagement with management team(s), employees, internal and external stakeholders
- Strong analytical skills with ability to assimilate information quickly and contribute to the commercial goals of the organisation.
- Evidence of delivering change in complex and demanding environments.
- Evidence of building partnership relations essential.
- Confident using Microsoft Word, Excel, PowerPoint, and Outlook
- Proven experience working in a diverse fast-paced role
- A UK National with the ability to obtain unrestricted SC Clearance
- Essential that role holder is able to be highly visible and engaged with customer on DSTL sites.
- Must be able to regularly travel to VIVO sites within the UK where required.
What We Offer:
- Car or car allowance
- Bonus scheme
- 6% employer matched pension contribution
- Life assurance 3 x base salary
- Private medical cover for self and partner
- 25 days annual leave
VIVO Defence Services
The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process.
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool.
We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Employer. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. If candidates wish to request extra time to apply then they should contact 0345 010 4000 and ask to speak to a VIVO Recruiter.
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