Position Summary

The Senior Analyst, Loyalty Financial Partnerships is responsible for managing the strategy and overseeing the product development for JetBlue’s non-credit card co-branded financial portfolio with the goal of designing and refining a product suite that appeals to JetBlue’s entire customer base and attracts new customers to JetBlue and the TrueBlue program.

The Senior Analyst will work closely with the broader Loyalty team along with our business partners to explore new products that would complement our existing co-branded products.  

Essential Responsibilities

• Oversee the development of a strategy for co-branded products beyond JetBlue’s existing credit card portfolio with the goal of delivering diversified revenue streams.
• Carry out quantitative and qualitative analysis and customer research to help support the business cases for new product initiatives.
• Maintain product benchmarking and carry out market research against competitive set including airlines, hotels, major credit card issuers, and the fintech space.
• Work with internal Loyalty data analysts to derive insights about customer behavior and the performance of any new product lines.
• Partner cross-functionally with Revenue Accounting, IT, and the Loyalty Program team to bring business cases through socialization with senior leadership.
• Other duties as assigned.

Minimum Experience and Qualifications

• Bachelor's Degree; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
• Three (3) years of airline, loyalty, management consulting, or finance experience  
• High emotional intelligence with an ability to work with cross-functional stakeholders
• Strong analytical and problem-solving skills, with experience structuring complex financial analyses and explaining complex concepts
• Strong business acumen grounded in an understanding of loyalty economics, airline economics, and banking economics
• Strong proficiency in using Microsoft Office, especially Excel and PowerPoint
• Ability to meet tight deadlines and handle multiple projects simultaneously
• Ability to manage multiple competing priorities in a fast-paced environment 
• Deep understanding and passion for the loyalty and co-brand space
• Creating and analyzing marketing metrics (tactics, budgets, Return on Investment (ROI))
• Strong interpersonal skills, amicable and professional demeanor
• Available for occasional overnight travel (10%) 
• Must be in possession of valid travel documents with the ability to travel in and out of the United States 
• Must pass a pre-employment drug test  
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications 

• Three (3) years of credit card co-brand, loyalty, management consulting, or finance experience

Crewmember Expectations  

• Regular attendance and punctuality  
• Potential need to work flexible hours and be available to respond on short notice 
• Able to maintain a professional appearance 
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft 
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun  
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards  
• Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) 

Equipment 

• Computer and other office equipment  

Work Environment 

• Traditional office environment  

Physical Effort 

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)  

Compensation 

• The base pay range for this position is between $64,000.00 and $103,100.00 per year. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.

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