Posting End Date:
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
This position will be filled as an Associate Analyst I II or Sr, the level will be dependent on experience and qualifications.
Entergy Corporation is an integrated energy company engaged primarily in electric power production and retail distribution operations. Entergy owns and operates power plants with approximately 30,000 megawatts of electric generating capacity, including 8,000 megawatts of nuclear power. Entergy delivers electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas. Tracing its history to 1913 and headquartered in New Orleans, Louisiana, Entergy has annual revenues of $11 billion and more than 13,000 employees.
The company’s utility business provides electric retail and wholesale power to customers in four states through five utility operating companies: Entergy Arkansas, LLC; Entergy Louisiana, LLC; Entergy Mississippi, LLC; Entergy New Orleans, LLC; and Entergy Texas, Inc. Entergy also delivers natural gas services to 200,000 customers in New Orleans and parts of Baton Rouge, Louisiana. Entergy is winding down its wholesale generation business, which provides power to wholesale customers primarily from our two remaining nuclear facilities located in the northern United States.
The electric utility industry is rapidly changing, and Entergy is entering an exciting period of growth as we prepare for the future. We are building the premier utility, a utility that delivers sustainable value to all its stakeholders – our customers, employees, communities and owners – as measured by strong net promoter scores, high levels of service, superior and affordable products and services, highly skilled and engaged employees, and industry-leading financial performance. We are focusing our sights on three key priorities — customer centricity, continuous improvement, and creating a culture of belonging for our employees. Join us as we take the next step on our journey to building the premier utility.
JOB SUMMARY/PURPOSE:
This position is responsible for supporting the daily operations to address any customer account maintenance and/or concerns. Individuals may be required to interact with various cross-functional groups to address customer related issues that impacts customer billing, billing delivery, payment processing and credit & collection functions, as well as participates in process improvement initiatives.
JOB DUTIES/RESPONSIBILITIES:
- Able to independently conduct research on assigned task (customer accounts, meter data), document sources and works with relevant external / internal stakeholders and customers to ensure tasks are completed accurate and timely
- Maintain processes and performs quality control analysis to resolve concerns and ensure consistency, report issues to appropriate parties when there is data inconsistencies and irregularities
- Track, measure and report out on daily operations and controls for regular reporting purposes
- Participate in special projects as defined by management to support business processes
- Documents processes using a consistent methodology throughout the organization
- Update and revise training modules as necessary, facilitates training for new hires, and participate in cross-functional training when process issues are identified
- Provide daily guidance, account analysis and assistance on resolving technical or difficult issues
- Perform quarterly SOX testing based on defined protocols and oversee departmental records retention for data quality assurance and controls/compliancy
- Participate in defining requirements and testing functionality for new automations and programs and make recommendations on procedures and courses of action related to the department's performance and operations for efficiency
- Provide technical and process training, distribute, and monitor workload of clerical staff daily to ensure completion of work
MINIMUM REQUIREMENTS:
Minimum education and experience required of the position
Associate Analyst I: Associate’s Degree in a technical or business-related field and 0-2 years of work experience (such as: customer services, data entry, account mangement, etc.); OR in lieu of degree, minimum 2+ years of working experience
Associate Analyst II: Associate’s Degree in a technical or business-related field and 2+ years of work experience (such as: customer services, data entry, account mangement, etc.); OR in lieu of degree, minimum 4+ years of working experience
Associate Analyst Sr: Bachelor's Degree in a technical or business related field required or equivalent work experience. Master's Degree preferred. 2-4 years professional experience.
Minimum knowledge, skills and abilities required of the position
- Proficiency of Microsoft Office: Word, Excel, and PowerPoint
- Advanced analytical skills and experience working on multiple assignments
- Understands key business drivers; uses this understanding to accomplish own work
- No supervisory responsibilities but has the abiltiy to provide informal guidance to new team members and explain complex information to others in a straigthtforward situations
- Strong verbal and written communication skills (able to clearly communicate with supervisor/manager and others within the organization)
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
#LI-LB1
Primary Location: Arkansas-Little Rock Arkansas : Little Rock
Job Function: Skilled / Craft
FLSA Status: Nonexempt
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT
Number of Openings: 1
Req ID: 114667
Travel Percentage:Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
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