Requisition ID: 196795
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Contact Centre Site Coordinator will contribute to the overall success of the Toronto Customer Contact Centre ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. You will ensures all activities conducted are in compliance with governing regulations, internal policies an procedures.
Is This Role Right For You?
- Indirectly supporting 600 contact centre employees including 3 Directors & the onsite Communications team
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Provide administrative and logistical support to the Contact Centre including but not limited to:
- Prepare and organize meetings and agendas for Directors, Management Team & Communications.
- Responsible for taking minutes at scheduled meetings.
- Maintain/coordinate vacation schedules, travel arrangements and expense management as required.
- Maintain rosters for the department and support team with hierarchy and reporting changes.
- Logistics for meetings and events as required (room booking, catering etc.)
- Providing logistical operational support for campus and business line activities & events.
- Greet & sign in visitors; coordinate site tours/call shadowing.
- Coordinate presentations for various branch/business partners/Bank at Work.
- Participating in the orientation of new hires.
- Coordinating set-up/take down & scheduling of centre events.
- Coordinate weekly management coverage schedule.
- Support general writing of communications/announcements.
- The Contact Centre Coordinator will also be responsible for one or more of the following:
- Daily, weekly, monthly and quarterly and adhoc reports for the Director(s).
- Maintain employee data/rosters for the department.
- Assisting with physical re-org involving seat assignments and tracking.
- Assisting with the deployment of any work at home advisors.
- Assisting campus operations in the administrative support as required.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high-performance environment and contributes to an inclusive work environment.
Do You Have The Skills?
- Excellent in Excel, Microsoft Office Suite (Microsoft Outlook, Microsoft Word, Power Point)
- Strong Analytics and reporting skills
- Excellent written & verbal skills
- Task & results oriented, self motivated, and highly organized.
Location(s): Canada : Ontario : North York
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
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