The Company
kp is a globally recognised leader in the packaging and specialty film industry, renowned for its unwavering commitment to sustainability and innovation. The need to act on climate change has never been clearer so we incorporate sustainability into everything we do by #InvestingInBetter - creating innovative products that enhance product protection, shelf life and contribute to reducing the overall carbon footprint.
At kp, we are passionate about ensuring our customers' satisfaction, and we strive to achieve this goal by focusing all our efforts on meeting their evolving needs. Our dedication to drive a positive change in the packaging industry with a focus on quality and sustainability has earned us a reputation as a trusted partner for businesses worldwide.
Quality Coordinator
Summary: Supports the Site Quality Manager in the customer issue resolution (CIR) process by investigating and documenting processes and customer complaints about product quality and service.
Essential Duties and Responsibilities:
- Follows new complaints to ensure on-time responsiveness from internal functions (sample evaluations, operations corrective actions, etc.) and to the customer
- High priority customers with specific turnaround time requirements to be identified – Immediate focus areas
- Notifies the appropriate personnel about the existence of the complaint and distributes complaints reports.
- Distributes corrective action reports to the appropriate departments and maintains a log of delinquent reports. Obtains corrective action from the appropriate department and assures that the customer receives a corrective action letter, if required
- Notifies customer and designated personnel of findings, adjustments, and recommendations such as return of merchandise, credit of customer's account
- Prepares reports to management related to complaints and returns status and summary of results to help drive Pareto-focused actions
- Reviews records to determine need for procedure improvement
- Maintains historical data and documents in support of the ISO procedures, specifications and data sheets
- Investigates SAP/COA issues and assists with resolutions.
- Member of Internal Quality Audit Team
- Aids in internal cGMP audits as well as audits of control plans
- Generates reports and follows up on CIR issues, such as time delays related to the response to the customer.
- Administrates waiver process
- Assist with required vendor audits
- Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Associate’s degree (A. A.) or equivalent; or two to four years related experience and/or training; or equivalent combination of education and experience.
Apply Now!
If you are determined, thrive in a fast-paced environment with high levels of accountability and focus, then we’d love to meet you! Please apply using the link below.
At kp, Diversity, Equity and Inclusion is vital to our global success. We welcome applicants from all identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. We aim to create an inclusive culture where our employees feel empowered to play to their strengths and see themselves reflected in the organization without regard to race, gender, religion, national origin, age, veteran status, disability, sexual preference, marital status, or inclusion in any other protected class.
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