Looking for more than a job?
A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.
What you’ll do
Reporting to the Senior Acquisition & Retention Manager, and working closely with the Consumer Journey Manager, you will be responsible for retaining Volvo customers, enhancing their ownership experience and maximising lifetime value with the Volvo brand and its associated partners.
A successful candidate would be an analytically minded individual who has exceptional communication skills and is able to build strong working relationships at all levels within the business and across the Volvo Retailer Network. They will have fantastic attention to detail and an agile approach to work to keep up with the fast-paced and ever evolving nature of the department.
Your key deliverables will be:
• Utilise your experience of the sales process and understanding of FCA regulations and compliance to support the design and implementation of the customer centric UK Renewal Programme.
• Led by consumer data and insights, you will work closely with and influence the central teams executing the customer communications plan, as well as your marketing colleagues to retain customers with the brand and maximise their lifetime value.
• Ability to predict when consumers are likely to change their vehicle and provide volume forecasts to the Sales team.
• You will work closely with the Campaign & Offer team to define and execute retention/ loyalty rewards, providing ROI analysis on take up rates, customer satisfaction, and perceived impact on loyalty & satisfaction. Spot opportunities and work with finance and other commercial teams to create a business case and persuade the business to invest.
• Ability to Optimise audiences and targeting strategy on a brand and channel level to maximise ROI including developing test plans.
• Working closely with the Retailers to harmonise retention programmes across Volvo Car direct teams and Retailers and lift and shift best practice across the two environments.
• Acting as the leading voice for Volvo Car UK across all retention activity, bringing a diverse working group of stakeholders together to align on retention activity.
• Championing loyalty in the business and be the conduit by which loyalty continues to be embedded culturally into the organization.
• Understanding the pain points and retention barriers our customers face when shopping with us across all channels, utilising insight from our customer team and front facing colleagues.
• To focus on the customer to maximise share of purchase and lifetime value by continual assessment and improvement of the multi-channel loyalty customer journey.
Volvo has recently embraced an agency model of retailing, whereby consumers now purchase their vehicle directly from Volvo Car UK. In this new operating environment, we can get much closer to our consumers; building stronger more meaningful relationships and taking responsibility for them throughout their lifetime experience with the brand.
What you’ll bring
The successful candidate will have:
• Strong IT skills particularly MS office, Power BI and other order management software applications
• Ability to analyse, interpret and draw conclusions from data
• Excellent communication and interpersonal skills, both written and spoken
• Excellent organisation and time management skills
• Ability to work to deadlines and to perform well under pressure
• An enthusiastic and agile approach to work
• Flexible approach to work and the ability to adapt to changing environments and goal posts
• Confident with presenting information to key stakeholders and to a variety of people
An automotive OEM or captive Finance Company background is preferred for this position. Familiarity with integrated ordering systems as well as project management skills or experience is also of benefit.
Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us!
Benefits & Life at Volvo Car UK:
• A salary of £55,000 - £60,000 per annum DOE.
• Competitive salaries that are reviewed and benchmarked annually
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
• Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
• 15 days’ work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
• 2 paid volunteering / charity days per year
• Access to our preferential employee lease car scheme for you and your family
• Subsidised onsite restaurant plus free refreshments and snacks
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers
Diversify our future:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.
Want to know more? We hope so
We’d love to receive and review your application. We do not accept email applications due to GDPR so we welcome your application via the link provided in this job advertisement no later than March 10th . In this process, we work with continuous candidate selection.
Volvo Cars - Driving change together
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.
For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.
By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.
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