Looking for more than a job?
A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.
What’s in it for you?
People are at the heart of our business. We want you to innovate, challenge and build a career at Volvo Cars. In return we offer hybrid working to allow for greater flexibility and work-life balance, further enabling us to reduce our environmental impact and support your personal circumstance. In addition, we offer flexible working, 15 days per year to work from any location in the world, 24 weeks enhanced parental leave and 28 days annual leave plus 4 fixed and 4 flexible bank holidays which you can use to support your personal beliefs at any time of the year. We also have a flexible benefits platform in which you can buy additional holiday and take advantage of family savings and shopping discounts. A preferential car lease scheme for employees and family members to utilise along with health & wellbeing initiatives, charitable giving days alongside personal growth and career development opportunities.
What you’ll do
Reporting directly to the Technical Support Manager, the Technical Support Engineer will be responsible for supporting Retailers and independent workshops with diagnostic and repair support on Geely Group vehicles. You will identify educational needs at Retailers and, in agreement with the TSM, and where possible fill the competence gaps. Escalating cases to the Focused support and to the Central organisation when needed.
As part of a team of technical specialists, you are each responsible for the technical support for workshops in different markets such as, but not restricted to UK, Ireland and South Africa. The focus of the role is to ensure retailers receive the best possible technical support, to enable them to render the best possible service to their customers.
Other responsibilities:
• Answer support requests coming in via the defined report channel.
• Deliver a high-quality diagnostic and repair support advice.
• Follow the repair process at the dealers to monitor the success.
• Log all contacts according to the communicated process and analyse gaps at the dealer side. Report these gaps to the Team leader and after advice support to fill these gaps.
• Constantly review the existing processes to increase the quality towards the Retailers and end customers by eliminating waste.
• Judge and report dealer performance on escalated and investigated support cases and implementation activities.
• Understand the customer needs and adopt the way of working to an efficient way to fulfil the expectations.
• Support the National Sales Companies in technical questions by delivering answers via the defined channel.
• You will communicate directly with retailer staff
• You will be actively helping and coaching retailer staff to analyse and find root causes for technical deviations, to prevent future need for support.
• You will work with Technical Reports and ensure follow up to closure of cases.
• You will document complex technical issues towards the central organisation.
• You will be connected and contribute to tasks and projects to increase effectiveness and efficiency of the support process
What you’ll bring
We are looking for an excellent team player with strong communication skills. Do you have the ability to handle stressful situations, deescalate conflicts and have a solution focussed attitude, then this would be a great opportunity for you!
Other requirements:
• A degree in automotive technology or equivalent experience within a vehicle technical support role, either at workshop level or dealer support level
• Excellent level of knowledge of current vehicle technology, both basic mechanical as well as electronic vehicle systems and electric propulsion.
• Fluent in English
• Strong computer literacy in MS office
• Knowledge of TIE, VIADA advantageous
Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us!
Benefits & Life at Volvo Car UK:
• £38,000 - £41,000. We offer competitive salaries that are reviewed and benchmarked annually
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
• Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
• 15 days’ work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
• Matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
• 2 paid volunteering / charity days per year
• Access to our preferential employee lease car scheme for you and your family
• Subsidised onsite restaurant plus free refreshments and snacks
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers
Diversify our future
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.
Want to know more? We hope so
We’d love to receive and review your application before March 8th. If you want more information about the role and its responsibilities or simply to learn a bit more about the team, please reach out to anita.noordzij@volvocars.com.
Volvo Cars - Driving change together
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.
For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.
By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.
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