Looking for more than a job?
A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible.
Curious? We hope so.
What you’ll do
Reporting to the Senior Network Operations Manager, you will act as the primary senior point of contact for our retail partners within a defined region / investor group. Responsible for driving performance through our network to maximise sales and profitability, including new and used cars, parts and accessories. You will be responsible for coordinating, collaborating, and gaining input as and when required from specialist areas, including Business Management, Inside Sales, Order Management, Aftersales, VCFS, Competence Development and B2B Teams, ensuring all Retailers under your jurisdiction achieve their maximum potential. You will drive the consumer experience into the heart of all network operations as well as having P&L ownership and accountability for all of your Retailers.
This highly impactful role is to ensure we deliver outstanding representation, consumer experience and financial through our physical retail network within an omnichannel world. Key responsibilities include:
• Leading the execution of the retailer network strategy and changes within your region.
• Lead, motivate and inspire the retailers to deliver class leading business results.
• Set and deliver retailer targets and create network engagement with Volvo Car UK commercial objectives.
• Drive and deliver a performance management culture that continuously improves the retail network.
• Balance the commercial requirements of both new and used cars sales and aftersales business in equal measure.
• Recognise and forecast market trends, and the required measure to take advantage of/or combat the trend
• Take sole responsibility for delivering VCUKs commercial objectives with the Retailers under your jurisdiction
• Take the lead on setting Retailer trading terms/remuneration in conjunction with other specialist areas
• Deliver a performance management culture that continuously improves the retailers within a region
• Effectively lead strategy, execution, and optimisation of your business area to ensure Sales & After Sales delivers against the annual plan and budget.
• Lead the retailer reviews in your region as well as keeping the senior management team updated on key achievements and remedial action required.
What you‘ll bring
You will be experienced in communicating and negotiating at the most senior levels with a proactive approach and confident with liaising at senior management level. You will possess a track record of delivering against targets, monthly and quarterly, and be able to understand the KPIs that drive sales (cars & parts) both in the sales and aftersales arenas. Comfortable using initiative to take decisions within governance framework you will be experienced in sales and aftersales, in an automotive environment, ideally with Retailer experience at senior level. You will need to thrive under pressure and display a resilient and positive outlook in what can be a highly pressurised environment.
A supportive team player capable of working autonomously and remotely you will have excellent communication, negotiation and influencing skills and a proven track record of developing and managing relationships with senior stakeholders. You will need a detailed understanding of both sales and aftersales strategy, driving the value chain to maximise retention and revenue. It is essential that you can speak from a position of knowledge about Retailer operations, process optimisation, and financial performance and have experience of, or the ability to own and balance the profitability of the retail network alongside the P&L contribution to Volvo Car UK from your region.
It is essential that you are comfortable with pushing boundaries with a ‘can do anything’ attitude, possess stretch thinking ability i.e. from good to great and challenge the status quo. You must be comfortable with ambiguity and have situational adaptability in an environment with shifting demands. Most of all, you must share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us!
Location: This is a field based role -primarly located in the South of England.
Benefits & Life at Volvo Car UK:
• £65,000-£72,000 DOE. Competitive salaries that are reviewed and benchmarked annually
• Discretionary, performance related bonus scheme that rewards you whilst you help us to achieve our goals
• Hybrid working in our agile, state of the art offices or from home when convenient for you and your family
• Everyday flexible working Monday-Friday, 7am-7pm depending on business needs
• 28 days holiday + bank holidays (4 fixed & 4 unfixed) + the opportunity to buy up to 5 additional days
• 15 days’ work from anywhere in the world policy
• 24 weeks enhanced and flexible parental leave for all employees regardless of gender up to a child’s 3rd birthday
• 5% non-contributory pension plus matched pension contribution up to 5%
• Wellbeing benefits such as Health Cash Plan, Life Assurance, Private Medical Insurance with Vitality
• 2 paid volunteering / charity days per year
• Access to our preferential employee lease car scheme for you and your family
• Subsidised onsite restaurant plus free refreshments and snacks
• Onsite electrical charging for your Plug-In Hybrid Electric or Battery Electric vehicle.
• A set salary sacrifice spend limit, refreshed every tax year for you to choose from multiple services and products to suit your lifestyle whilst saving on tax and NI within our extensive flexible benefits platform
• Discounted shopping site with 100s of brands and online retailers
Diversify our future:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.
Want to know more? We hope so
We’d love to receive and review your application by Friday 8th March 2024. We will start the recruitment process immediately and the position could be filled before the deadline. We welcome your CV and cover letter. Due to GDPR, CV's or applications sent via email/social media, will not be kept or considered, please apply via the link provided.
Volvo Cars - Driving change together
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.
For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.
By 2025, we aim to sell 1.2 million cars annually, 50% of which will be electric vehicles and sold directly to customers through digital channels. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.
40 jobs found