Job Title: Performance Customer Services Administrator
Location: Helensburgh, UK + Hybrid Working Arrangement
Compensation: £23,802 + Benefits
Role Type: Full time / Permanent
Role ID: SF56552
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Performance Customer Services Administrator at our Faslane site.
The role
As a Performance Customer Services Administrator, you’ll have a role that’s out of the ordinary. You will ensure the requirements of all customer service operations are effectively and efficiently achieved, including supporting department processes, work orders processing in line with requirements and all associated data input is accurate.
Day to day, you’ll assist the Customer Service Supervisor in maximising the utilisation of all the section’s resource. You will also:
- Ensuring that all tasks are carried out in accordance with the company’s cost, time and quality requirements.
- Implementing the company safety, quality and environmental policies in the customer services area of the business ensuring that assessments of risks are carried out which lead to safe working attitudes and practices.
- Responding to phone call & email enquiries and requests for services in a friendly and professional manner, listening to the caller’s reason for contacting and assessing what the correct course of action should be.
- Raising tasks on the correct department in line with the service level agreement (Service Key), ensuring that the customer contact details are accurate, and expectations are managed from the initial contact, providing feedback to customers where required.
- Producing maintenance and reactive work orders for maintenance teams within HMNB Clyde, ensuring they are accurate and in date for the task, liaising with the Planning teams as required.
- Processing completed maintenance and reactive work orders into the ERP system, measuring and monitoring compliance from Babcock maintenance teams in accordance with standards. Providing general administrative support to existing site processes within the infrastructure Organisation. Perform ad hoc duties in line with and in support of departmental objectives.
This role is full time and will be based at Faslane with hybrid working from home arrangements.
Essential experience of the Performance Customer Services Administrator:
- You should have knowledge of Ms Office and experience of IFS would be advantageous.
Qualifications for the Performance Customer Services Administrator:
- We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you.
The successful candidate must be able to achieve SC security clearance for this role.
Our Benefits
- Generous holiday allowance
- Contributory Pension scheme, with life assurance
- Employee share scheme
- Employee shopping savings portal
- Payment of Professional Fees
- Reservists in the armed forces receive 10-days special paid leave
- Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
- ‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
Babcock International
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing date: 01/04/2024
#LI-HYBRID
914 jobs found