Job Title: IT Service Manager
Location: Wigmore Street, London UK + Hybrid Working Arrangements
Compensation: Competitive + Benefits
Role Type: Full time / Permanent
Role ID: SF56216
At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an IT Service Manager at our Wigmore Street site.
The role
As an IT Service Manager, you’ll have a role that’s out of the ordinary. Acting as the interface between Executives, Executive Assistants and Babcock Corporate Services staff primarily based at Wigmore Street – Babcock’s Head office. Ensuring effective delivery of existing services, understanding of new requirements and the effective transition of new solutions for the business.
Day to day, you’ll be responsible for managing customer relationships through regular executive communication, stakeholder management and customer site meetings and participating in service transition activities to ensure customers’ expectations are managed effectively throughout the transition process and understanding how change affects the customer. Other responsibilities include:
- Working with the other Babcock Corporate Services teams to help create proposals for identified opportunities, bids and operational requirements
- Producing project briefs, software requests and minor works requests to meet local business requirements, ensuring all solutions are in line with sector solution standards
- Assisting the customer with understanding the Information Systems (IS) bill and playing an active role in driving the cost effective use of IS services
- Attending service review meetings with the customer where required or other existing forums, present and communicate IS delivery performance
This role is 37.5 hours per week with 3 days based on-site at Wigmore Street and 2 days flexible working.
Essential experience of the IT Service Manager:
- Experience in writing reports for senior stakeholders and presenting report findings verbally
- Experience in business analysis or requirements management
- Good understanding of IT and its relationship to the business
- Experience managing IT budgets and involvement in IT commercial negotiations is desirable but not essential
Qualifications for the IT Service Manager:
- PRINCE2 or an equivalent Project Management qualification would be desirable but not essential
- ITIL qualification at foundation or practitioner level would be desirable but not essential
- Technical qualifications i.e. Cisco, Microsoft would be desirable but not essential
The successful candidate must be able to achieve SC security clearance for this role.
Our Benefits
Generous holiday allowance
Contributory Pension scheme, with life assurance
Employee share scheme
Employee shopping savings portal
Payment of Professional Fees
Reservists in the armed forces receive 10-days special paid leave
Holiday Trading is a benefit that allows most employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
‘Be Kind Day’ enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
Babcock International
For over a century Babcock International have helped to defend nations, protect communities, and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.
If you have a disability or need any reasonable adjustments during the application and selection stages, please let us know. We’re committed to building an inclusive culture where everyone’s free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.
Closing date: 07/03/2024
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