Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Sales Support Team Leader
Location: Houghton Regis
Job type: Full Time, Permanent

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

The impact you will have

Working within our UK headquarters, you will lead, motivate and direct a team of Sales Support Executives to own the customer experience from quotation through to order receipt. The most important part of the role will be to lead and motivate a team of staff to ensure they are consistently delivering customer service excellence. Would you like to work for a big company that feels like a family? Then this role could be for you.....

Key Duties and Responsibilities:

• Lead, motivate and develop a team of Sales Support Executives to provide customer service excellence. 

• Lead by example, adopt a positive `can do` attitude whilst embedding the right culture to drive values and behaviours

• To manage by monitoring behaviours and outputs against agreed objectives to ensure all individual, team and department objectives are achieved

• Adopt a hands-on approach and take accountability for getting things done.

• Analyse and assess development needs, providing the most effective form of intervention, by delivering coaching sessions, reviewing behaviours, holding 121 meetings, and proposing individual training needs to include Personal Development Logs

• Minimise potential complaints by demonstrating and encouraging standards of work and behaviours that are compliant and fair, providing excellent customer service at all times by encouraging personal ownership of the customer experience

• Work effectively as part of the Sales Support team, remaining approachable and recognising and respecting the contributions from others to the business. Building excellent relationships with colleagues across the company.

• Seek out opportunities for feedback and consequently drive continuous improvement on our internal and external customer issues

• Monitor calls as part of training and as an ongoing measurement of performance and delivery of customer service

• Manage all escalated queries

• Monitor and support team with the reduction on disputes by conducting root cause analysis and implementing process improvements

• Ensure all team members adhere to the hybrid working rota

• To participate in ad-hoc project work which enables the business to grow

• Deputise for the Customer Solutions and Sales Support Manager

• Ensure work environment is compliant with GDPR regulations

• Ensure compliance in accordance with quality and health and safety protocols

• Work in line with Arjo Guiding Principles and Leadership Behaviours

Knowledge/Skills/Experience:

• Experience of working in a fast paced customer service environment (essential)

• People management experience (essential)

• Computer literacy and keyboarding skills (essential)

• IT: Microsoft Office skills namely Excel, Word and Outlook

• SAP system experience

Personal Qualities:

• Excellent written and spoken English

• Excellent telephone manner (essential)

• Strong organisational skills

• Ability to work with minimum supervision (essential)

• Ability to communicate with customers and staff at all levels of the organisation (essential)

• Strategic thinker

What we will offer in return 
You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development. 

Why diversity matters to us 
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mind-set that values the uniqueness of all our people.

Please be aware that by applying for this role you are giving Arjo permission to store your information.

Closing date: 11/03/2024

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

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