Collections Supervisor
Do you have excellent customer service skills together with a positive and professional attitude?
If so, come and join us here at EDF as a Collections Supervisor!
The Opportunity
We’re looking for someone to provide guidance, coaching and deputising where necessary in line with business requirements. You will act as an escalation point for more complex/sensitive queries, which may require technical expertise for resolution. Extensive knowledge of EDF Business Solutions (EBS) processes, associated regulatory obligations, and systems is therefore preferred.
Pay, benefits and culture
Alongside a salary starting from £27,182 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
Responsibilities will include support for continual improvement and this will include the review and maintenance of documentation held within the department. You will build and maintain working relationships with both internal and external stakeholders. Where needed, you should be able to demonstrate adherence to our own policies and this may include involvement with internal and external audits.
You’ll work to ensure a support framework is in place to enable the Team Managers to focus on their primary role.
We’re looking for someone who has knowledge and experience of a variety of customer service activities, including Debt Recovery and Field Processes. You will also have an extensive understanding of policies and processes and a competent understanding of the EDF Energy organisation structure.
Requirements:
• Proven ability to independently overcome obstacles and resolve complex problems.
• Able to prioritise conflicting activities and work under pressure.
• Ability to work collaboratively in a team and on own initiative.
• Ability to liaise with stakeholders at all levels
Who you are
Be Open:
• You are open and honest, understanding that we might not always get things perfect but that we have opportunities to learn and do things differently in the future.
Own It:
• You are comfortable taking ownership and making decisions; You hold the power to make a positive difference.
Make it Better:
• You recognise the need for continuous improvement of the EBS Business, understanding what our opportunities are and thinking of ways for us to exceed our business objectives.
Closing date for applications: 18.04.2024
Contract type: Full time/Part time - Fixed term and permanent positions available
Location: Exeter
Join us and together we can help Britain achieve Net Zero
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