Senior Manager of Metering Operations
Do you have strong people management, with the ability to build and maintain a highly skilled, high performing team of customer service, operational and data/tech professionals? If so, come and join EDF as The Senior Manager of Metering Operations.
The Opportunity
As the Senior Manager of Metering Operations, you will be part of the Metering Leadership team and therefore responsible for delivering the Metering business targets, including P&L, growth, OPEX control, etc. You will also be accountable for delivering the EBS SMART & Data Quality targets, as well as delivering an excellent service to metering customers. Success will depend on your ability to work with others and make them invested and partly accountable for your targets (and shared goals). This role is therefore relatively unique in that it combines voice and back-office operations in a highly data-driven and collaborative context.
Pay, benefits and culture
Alongside a competitive starting salary and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
Flexible working means you can work from home (if you wish) and we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
You’ll collaborate with all in Metering Operations. An operational team focussed on delivering the EBS SMART target, EBS Data Quality target and meter-related meter agent, data and supply services.
The Metering Operations team will include four main areas –
- SMART Install Operations where you will be responsible for the EBS SMART install target, SMART appointment booking (both transactional and campaign-led) and SMART meter commissioning.
- MOP Office Operations accountable for Welcome and Customer Service for MOP contracts to deliver an industry-leading onboarding and in-contract customer experience.
- The Portfolio Operations, responsible for meter health monitoring & altering, fault identification & resolution, settlement performance and campaign delivery across the MOP and Supply portfolio for all meter types. The Settlement activity includes the accountability for delivering the EBS Data Quality targets as set by Elexon. This will include data-driven monitoring, altering, and reporting on the health and possible irregularities.
- Insight & Improvement– Responsible for delivering data and insight into the operation and evolving its processes and systems to enable a more efficient and effective running of the metering operation, and partner liaison, compliance and process management, responsible for leading on the relationship with TCS, accountable for the compliance across the metering operations team and improving the process management maturity by creating Component-Based Work Instructions for all processes and driving the identification of (deep) automation opportunities
Who you are
Being The Senior Manager of Metering Operations in EBS means you are driven to deliver the best possible customer experience and operational results. Demonstrating outstanding numerical and analytical skills with a growth mindset, you’ll also have the ability perform as a confident operations manager, with logical mind, clear communication and priority focused.
You’ll have the ability to confidently establish and maintain effective business relationships with customers and key stakeholders at all levels with strong influencing skills as well as strong knowledge of Business energy supply and metering environment and their participants, a deep understanding of data, advanced analytics and reporting/visualisation solutions, with the ability to innovate, think laterally and tackle new areas of business risk whilst working in a highly regulated environment.
We’re looking for someone with proven experience in leadership. Educated to degree level or verified demonstration of ability to the same level delivered in a working environment.
If this sounds like you then we’d love to hear from you!
Closing date for applications: 26th March 2024
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