Data & Insight Manager
Do you have great leadership skills, able to create a high-performing culture and great place to work?
Are you able to work under pressure and to tight timescales?
If so, we may have the perfect opportunity for you here at EDF as a Data and Insight Manager!
The Opportunity
As a Data and Insight Manager, you will be responsible for defining the data strategy, approach and operational plan for the EDF Business Solutions (EBS) Collections area. You’ll be developing and creating the data excellence model focused on improving data processing, data quality and developing new data related services to customers.
The role sits within EBS Collections leadership team with full accountability for the Data Excellence team, activity and associated systems, reporting and analysis.
Pay, benefits and culture
Alongside a salary package based on skills and experience and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives.
Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts and employee pricing.
Flexible working means you can work from home (if you wish) and we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively. However you will be required at our office in Exeter on a weekly basis.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.
We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
In this role, you’ll be responsible for delivering the 2024 and onwards Collections plan/roadmap, working with other areas of collections and EBS ensuring all activities are delivered by each year end. All KPI and lead performance indicator target setting, reporting, analytics, data insight, compliance will form part of this role. Moving the department to a more data driven decision making place and ensuring we accurately forecast all our debt and collections in pivotal in this role.
You’ll be engaging with senior stakeholders, escalating where necessary and presenting clear and concise information. Supporting the other areas of collections will be a key activity ensuring all our teams are working effectively and efficiently.
Looking at continuously improving the department by taking data led decisions, you will ensure we are focusing on the right customers at the right time. It is key that we challenge the way we do things and consider automating as much of our reporting as possible so we can provide insight on our customer base, including designing and maintaining customer propensity models that dictate the customer journey we follow and CX we serve.
Full job description available on request.
Who you are
We’re looking for someone with the following skills/experience:
• Ability to be flexible and deal with ambiguity, working in a developing environment.
• Strong communication, presentation and written skills.
• Proven ability to work independently, as a team member and in a leadership role, demonstrating organisational, multi-tasking and time management skills, combined with coaching and leadership capabilities.
• Strong team player able to recognise and contribute to the wider Customer business objectives.
• Understanding of the energy industry and its regulatory framework.
• Leading operational excellence, continuous improvement and process management.
• Leading strategic analysis, organisational design and decision making.
• Successfully managing broad multifunctional teams / activities.
• Experience of leading significant change / improvement projects.
Closing date for applications: 25.03.2024
Location: Exeter/Home working
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