Business Improvement Manager
Do you have a passion for change and transformation? Do you have excellent communication and interpersonal skills, with the ability to collaborate and influence at all levels? If so, come and join us as a Business Improvement Manager!
The Opportunity
We’re seeking a dynamic and experienced Business Improvement Manager to lead transformative initiatives within our Mid-Market organisation. As a pivotal member of our team, you will lead transversal change and transformation projects aimed at enhancing operational efficiency and driving strategic initiatives.
Pay, benefits and culture
Alongside a salary starting from £43,200 and a market-leading pension scheme, we offer a range of flexible benefits to support our people across all aspects of their lives. Your rewards package includes a choice of benefits, such as electric vehicle leasing, enhanced parental leave, health insurance, discounts, and employee pricing.
Flexible working means you can work from home (if you wish), and we’ll provide a suite of IT equipment to ensure that you can work remotely comfortably and effectively.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity, and inclusion. We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility. We’re a disability confident employer and we’ll do all we can to help with your application, making adjustments as you need.
Junior Babtunde, Level 2 in Core Services, says, “I joined EBS in 2019 as a level 2 in Collections (now Core Services). My first day was nerve-wracking, but I was made to feel at ease and part of the team from day one. It felt like I had been in the area for number of years and at home. This support has not changed from day one and I've had lots of training opportunities to improve me both professionally and personally.”
We’ll value the difference you bring and offer opportunities for you to thrive and succeed.
What you’ll be doing
You’ll be part of the Business Improvement Team within Mid-Market in EDF Business Solutions. Working closely with the teams within Mid-Market (Sales, customer experience, performance and compliance and customer services teams) and wider teams within EDF Business Solutions.
You’ll lead strategic initiatives such as Customer Experience Transformation projects, the implementation of AI/RPA digital solutions and the automation of tools/processes, such as telephony system enhancement. You’ll own and deliver backlog of small business improvement initiatives.
You’ll lead the smooth transition and handover of developed improvements to the specific business users/owners ensuring all elements adhere to specified operational requirements. You’ll bridge process improvements between business units and benchmarking results with the market standard.
You’ll support and implement regulatory changes and requirements pertaining to the market, to ensure the team are set up for success for now and the future.
You’ll also set customer experience metrics by supporting with improvements throughout entire customer/TPI journey.
Who you are
Being a Business Improvement Manager at EDF means having strong project management skills with the ability to prioritise projects and manage business demands simultaneously, whilst measuring their effectiveness. You’ll be self-motivated and think logically.
You’ll have great influencing skills to promote change and engage stakeholders at all levels. You’ll have an analytical mindset with proficiency in data analysis and interpretation, and you’ll have an entrepreneurial drive with growth and customer first mindset.
We’re looking for someone with experience in fast-paced change and transformation initiatives within a similar industry, preferably in the energy sector. Knowledge of regulatory requirements and compliance within the energy sector is desirable.
If this sounds like you then we’d love to hear from you!
Closing date for applications: Monday 1st April 2024
For any queries on this role, please contact laura.woollaston@edfenergy.com
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