Req ID: 446251
Location: Old Oak Common, NW10
Appointment Basis: Permanent
Shifts: Monday – Friday, split between days & nights depending on business needs.
Salary + Benefits: £58,000 - £62,000 dependant on experience
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Your future role
We are looking for a Train Presentation Manager to lead the presentation team across all of our outstations and depots taking responsibility for the cleanliness and Aesthetics of the Class 345 fleet.
You will form strong relationships with key stakeholders of Train Operators to ensure that we understand the needs of the customer and frontline teams and we jointly deliver that in partnership. Collaborative working with all of our in house/third party Train presentation contractors will be required to deliver the high expectations of our customers.
Work closely with the Operations, Engineering and Projects teams (including Quality, Fleet Control & EHS) to make sure those needs are delivered and help to develop the wider Customer Strategy within Alstom.
We’ll look to you for:
- Interfacing closely with key customers
- Building relationships with key suppliers
- Help customers with sustainability strategies
- Alstom single point of contact for all Customer facing issues e.g. Cleaning/Train presentation matters
- Develop and carry out a programme of Customer/Supplier Audits to ensure the highest standards are maintained
- Interact with other Alstom Departments
- Work collaboratively to develop a CEx strategy
- Management of Cleaning Service Provider on daily basis via Performance KPI’s
- Supporting monthly contract reviews with Cleaning Service Providers
- Working with customers to ensure that defect reporting is as effective as possible
- Building close partnerships with the Train Operator and customer via performance reviews, and actively seeking feedback and delivering on that feedback
All about you
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
- Experience of working in/with a Train Operator in a CEx/Train presentation environment but will consider candidates from other industries
- A passion for delivering an excellent customer experience to the travelling public
- An excellent communicator who is able to build relationships with customers
- Someone who is able to influence and deliver cultural change throughout all levels of the Alstom organisation
- A credible team player with a proven track record of working with internal teams, contractors and customers
- Good verbal and written communication skills
- IT skills – competent user of Personal Computer, including office packages, e-mail and intranet
Things you’ll enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.
You’ll also:
- Enjoy stability, challenges and a long-term career free from boring daily routines
- Collaborate with transverse teams and helpful colleagues
- Contribute to innovative projects
- Steer your career in whatever direction you choose across functions and countries
- Benefit from our investment in your development, through award-winning learning
What we offer
We offer a highly competitive remuneration package, 25 days annual leave, plus bank holidays, with the opportunity to buy or sell holiday. Contributed healthcare, life assurance, an excellent company-contributed pension scheme, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.
At Alstom we will consider requests for flexible working on hiring. Many of our staff work flexibly in many different ways, including part-time, flexible start and finish times, job sharing, or compressed hours. Please talk to us at interview about the flexibility you need.
Alstom U.K. is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We aim to have a welcoming and inclusive environment for individuals, of different ages, genders, ethnicities, disability, LGBT, religion and/or belief.
As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification: if you require any reasonable adjustments, please let us know.
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