DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
Read more at www.dsv.com
Location: USA - Phoenix, E. Jones Ave.
Division: Road
Job Posting Title: Senior Team Lead, Logistics Customer Service
Time Type: Full Time
SUMMARY
The DSV Logistics Senior Team Lead for Customer Service is responsible for supervising the Customer Service Department with the individual service requests from customers, with the goal of meeting and exceeding customer expectations while obtaining key factor goals. The ability to work in a fast-paced, challenging environment is critical. Execution of duties will require a team-oriented individual that is customer service focused, and able to obtain a strong knowledge of systems and vendor capabilities. This individual will be an integral part of the team and assist with managing the customer service department in their daily operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Works closely with team members to meet or exceed all customer service requirements.
- Maintains reduced workflow and assists with coverage of other team members desks when needed.
- Assists with training on all teams.
- Develops and maintains positive customer relationships.
- Communicates effectively with customers, partner vendors and team members.
- Ensures the attainment of applicable key performance indicators as developed for the department.
- Responsible for accurate data capture and system entry.
- Supports team members to ensure superior customer service.
- Provides remote and on-site support to teams located in the customer service department and at customer locations.
- Utilizes the quality process to resolve customer service and vendor issues.
- Assists with new account start-ups.
- Assists with the development and testing of new product offerings.
- Proactively anticipates and resolves potential customer service partner vendor and internal team issues.
- Performs other duties as needed
- Project work as required.
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
- 6 years’ experience in a logistics, customer service or related field.
- High School Diploma or GED
SKILLS, KNOWLEDGE AND ABILITIES
Computer Skills
- Proficient typing and PC skills (Word/Excel)
Language Skills
- English (reading, writing and verbal)
Mathematical Skills
- General mathematics skills
Other Skills
- Excellent interpersonal communication with the ability to adapt to and work within a team environment.
- Superior attention to detail and problem-solving skills.
- Ability to prioritize work in a multi-tasked, fast-paced environment.
- Able to work flexible hours when required.
- Willing to make and meet commitments.
PREFERRED QUALIFICATIONS
- College degree in Logistics or Supply Chain management.
- 6 years’ of industry experience
PHYSICAL DEMANDS
While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
For this position, the expected base pay is: $51,000 - $69,000/ Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
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