An award-winning employer, our people are trusted and responsible, believing in what they do with a clear commitment to contribute to transforming the world we live in and shaping a world of trust. Bureau Veritas operates in a wide range of sectors, delivering Testing, Inspection and Certification services to some of the world’s biggest household names. With more than 400,000 global clients and a reputation for quality, we are at the forefront of service and innovation.
Our people are at the heart of everything we do, which is why we have worked hard to create a supportive and engaging working environment, which is open and inclusive and individuals are given the opportunity to fulfil their potential and really leave their mark.
Role: IT Service Desk Analyst
Location: Two days hybrid working in the Manchester / Birmingham office
Basic Salary: Starting salary of circa £24,000 per annum
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Make an impact doing work you can be proud of and contributing to a global mission to enhance safety standards with integrity and help us create a brighter future, shaping a world of trust, and a safer society for us all.
Role Purpose
To provide support on the IT Service Desk to all BV North West Europe employees. Ensure that all IT support requests and incidents are raised and resolved within the given SLA
We are open to applicants who have either a background or interest in IT/IS systems and resolving technical challenges in this field. Whether that is gained from personal interest, work experience or elsewhere – we want to hear from you!
Responsibilities include, but not limited to:
- Act as a single point of contact and receive calls from BV staff across North West Europe requesting assistance with their IT issues.
- Accurately log calls into the Bureau Veritas Service Desk System.
- Follow existing Service desk procedures to provide a 1st level support service to determine resolution and/or allocate to the relevant support group.
- Ensure the level of quality associated with logging of detail within tickets and updates is according to standards defined within the Service desk
- Follow existing Service desk procedures to deal with new starters / leavers and role changes (CICO / CICI)
- Achieve / maintain end to end SLA’s for support calls.
- Provide a Project resource as required.
- Ensure clear communication and instruction to colleagues on IT related issues
- Customer focused to work effectively as part of a team to resolve issues within SLA
- To work independently and capable of sharing knowledge and practices with a team.
- Perform within the framework of the BV Quality Assurance System, the Code of Ethics and the BV Group policy
What will you need to succeed in this role?
- GCSE Maths, English, IT level or equivalent
- Technical and / or business qualifications
- Proven previous job related experience
- Knowledge of all IT Support principles, including Windows O/S, Microsoft Office & Lotus Notes (preferably).
- Excellent Customer Service Skills
- Ability to prioritise and effectively time manage
- Effective communication skills
What’s in it for you?
- Starting salary of circa £24,000 per annum
- 25 days holiday + 8 bank holidays
- Combined employee/employer pension contributions of up to 12%
- Hybrid Working
- Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
- Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
- Working for an Industry leading global Inspection company certified as a UK Top Employer for the last nine years in a row
Please be aware that all roles within Bureau Veritas UK&I may require a DBS, Credit or Security Clearance Check.
Bureau Veritas is an equal opportunity employer. No job applicant or employee shall receive less favourable treatment because of their gender, marital or civil partnership status, sexual orientation, colour, race, ethnic origin, religion, disability or age.
Bureau Veritas operates a strict Code of Ethics that ensures the proper conduct of our day-to-day business.
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