We are looking for a Helpdesk Administrator to join out successful team in Poole. This role is very much desk based and very reactive, taking calls from various phone queues including customers, Police and members of public. You will be predominantly managing phone calls, faults, e-mails and queries as they come in during our busy daytime periods. At times it can be very busy so being able to work independently and the ability to organise yourself and prioritise is key for this role. Full training will be provided.
We are a 24/7 Operations Centre, this is a shift-based role so applicants should be flexible and be able to work on a shift basis to include day shifts anytime between 7am to 7pm (working 7.5 hour day) and weekends and bank holidays.
What will you do?
- Ensuring that all faults are reported and dispatched appropriately to support high levels of operational productivity. Paying close attention to relevant contract information
- Developing an acute understanding of our customer’s requirement, working in a fast-paced environment
- Email handling, managing e-mails that come into the mailbox and actioning accordingly
- Monitoring of fault management systems and interfaces
- Take calls from various phone queues including customers, Police and members of public
- Follow daily schedule to ensure operation of tasks are completed and acknowledged
- Liaise with IT and ensure all system issues are reported within good time.
Who are you?
- Experience of working in a team environment is essential
- Previous administration and co-ordination experience is desirable
- PC skills are essential and ideally experience of using Outlook, Word and Excel is desirable
- Excellent communication skills both verbal and written are essential
- Good attention to detail along with the ability to remain composed when working under pressure
- Customer facing experience is desirable
- Able to work independently and on own initiative, take ownership of a tasks and incidents to completion
- Able to build relationships with colleagues & customers
- Excellent organisational skills
- A self-motivator who can demonstrate good initiative
- Be a good problem solver
Useful Information
This role is shift based and working an average of 30 hours over a 4 week rotation with some weeks more and some less than 30 hours.
Training takes place within our office located on Sopers Lane in Poole, once fully trained we offer Hybrid working with the opportunity to work from home for some of your shifts.
What do we offer?
- Base salary and annual bonus
- 26 days holiday, increasing up to 29 days with length of service
- Excellent pension, matching contributions up to 10% of pensionable salary
- Flexible benefits to suit your personal needs (plenty of choice)
- Investment in personal development and support to membership of professional institutions
About us
We’re Yunex Traffic. We have offices across the UK and worldwide, full of hardworking individual’s helping us to challenge the today and work towards a brighter tomorrow. We’re excited to hear that you would like to join us here at Yunex Traffic. Our people love it here and we want you to be a part of helping us make real, what matters.
Our Commitment:
Yunex Traffic is committed to promoting equality, diversity, and inclusivity. We recognise that building a diverse workforce is essential to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss any requirements you may have, including workplace adjustments.
How do I apply?
We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability as we will use this data to review your suitability for the role.
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