Kalmar keeps global trade moving. Our innovative solutions contribute to every fourth container movement in the world and help transform the future of cargo handling. We believe in collaboration, delivering on our promises and that people make the difference.
Purpose of the position
We are looking for a Field Service Engineer South London area to be responsible for maintaining, servicing, and repairing Kalmar and third-party equipment. In this role, you will be providing a good level of customer service through product knowledge and customer interaction.
Main tasks and responsibilities
- Complete all service, repair, warranty, and inspection jobs allocated daily, to a high-quality standard
- Build strong rapport and relationships with customers, through professional behavior and a customer-focused mindset
- Respond to routine enquiries from customers about the technical aspects of the organization’s products and services
- Troubleshoot, investigate, and resolve standard technical problems that arise, ensure ongoing customer satisfaction
- Develop skills and knowledge of the organisation’s products and service
- Comply with all Legal and company standards, such as the code of conduct and H&S practices.
What you’ll need to succeed
- Strong problem solver, with a customer-focused approach
- Good verbal and written communication skills
- Quality-oriented, experienced, flexible, and adaptable
- Self-motivated and able to work as part of a team with enthusiasm and drive
- Mechanical/Electrical Engineering qualifications
- Experienced multi-skilled engineering experience with heavy plant equipment and working with Hydraulic Systems
- Able to read and follow electrical wiring diagrams
- Fault find and diagnostics of CANBUS Systems, as well as electrical fault finding
- Good IT literacy, numeracy and analytical skills.
You will be part of
We believe in our people, as it is our people, who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away, no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to realise your potential and become an important member of our global team:
- Tailored training plan on Safety, Kalmar products, electrical systems and OEM engines and transmissions eg Volvo, AGCO, Cummins & Dana
- High spec latest generation fully equipped mobile workshop
- Regular team meetings and dinners
- Employee-specific performance and personal development plan to facilitate progression
- Competitive package and employee benefits
- Working for the manufacturer you will have access to full technical and R&D support
- Future-proofing your skills as technology develops
- 25 days holiday plus bank holidays, with an annual opportunity to buy/sell holiday
- Contributory pension scheme which is salary sacrificed
- Overtime is payable Monday to Saturday x 1.5 and Sunday x 2
- Private use of Company Vehicle if desired, subject to tax
- 4 x Life Assurance
- Workplace Bike Scheme
- Wider Tech - Spread the cost of purchasing technology
- Save on the High Street with discounts.
Interested to join?
If you are excited about this opportunity, please submit your application now.
Kalmar is part of Cargotec
Kalmar is the global leader in sustainable cargo handling for ports, terminals, distribution centres and heavy industry. With our extensive electric portfolio and global service network, we help our customers move towards safer, more eco-efficient and productive operations. Together, we develop innovative solutions that shape the future of our industry, improving our customers’ every move. www.kalmarglobal.com
Kalmar is part of Cargotec. Cargotec's (Nasdaq Helsinki: CGCBV) sales in 2022 totalled approximately EUR 4 billion and it employs around 11,500 people. www.cargotec.com
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