At Genesis, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package.
It’s time you rethink what you expect from an employer.
At Genesis, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today.
Intern, Genesis Customer Experience & Training
As an intern of the Customer Experience and Training team at Genesis Motor America, you have the opportunity to make a significant impact on the success of the company's growing customer base. Your role will be pivotal in shaping the premium guest experience that Genesis is known for. By supporting the customer feedback team on all acquisition and ownership surveys, aiding in the development and deployment of retailer training and process improvement initiatives, and acting as a subject matter expert and ambassador of Genesis vehicles and services, you become an integral part of the team. You have the power to inspire, promote, and advocate for excellence in customer service. So, if you're ready to take your career to the next level, join Genesis and be a part of shaping the future of the automotive industry.
Work model:
Must be eligible to work up to 40 hours per week during the June - August time frame
Fully onsite at our National Headquarters building in Fountain Valley, CA. - Seeking local candidates only.
Major Responsibilities:
Customer Feedback Data Analysis and Reporting:
- Analyze and report on customer feedback trends using the Genesis Experience survey dashboard and reporting tools such as Alteryx, Tableau, and Microsoft Excel
- Utilize data-driven insights to drive and recommend and implement improvements at all levels of the organization
Sales & Service Retail Experience Initiatives:
- Develop comprehensive reporting to support and track ongoing in-retailer consulting, mystery shop, and evaluations
- Leverage customer feedback and consulting results as well as field and retailer feedback to implement document process changes in national process guides
Training and Education:
- Participate, support, and analyze results of in-retailer training events and web-based training events
- Recommend digital and live training based on customer feedback and retail experience results
- Partner with key stakeholders to develop and provide field-specific training
Miscellaneous:
- Weekly meetings with CX & Training leadership on progress of programs
- Field escalation cases from customer, retailer, and HQ teams for internal review and prep executive leadership communication
Requirements:
- Bachelors Degree
- Strong analytical skills with attention to detail.
- Excellent communication skills both written and verbal.
- Good organizational and teamwork skills.
- Ability to multi-task.
- Proficient in: Excel, PowerPoint, and Word.
- Experience in forecasting and regression analysis preferred.
Compensation:
$25/hr
Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.
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