Wärtsilä is leading the maritime industry’s transformation towards a decarbonised and sustainable future. We at Wärtsilä Marine Power are proud to offer our customers the world’s widest network of maritime expertise and the full portfolio from engines to lifecycle solutions.
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We now have a very exciting opportunity for you to join our team to provide daily support to the Marine Power, Parts & Services Field Service Engineers. As a Field Service Coordinator (Propulsion), you will be embedded into providing excellent support for our customer and colleagues by ensuring the smooth running of activites of our Field Services teams.
This is a permanent role and is located in Glasgow,
What are your main tasks and responsibilities?
- Responsible for the successful coordination relating to Field Service activities
- Ensure all service work under your control is correctly executed with proper utilisation of labour to maintain a high quality of service.
- Liaise with service engineers, monitoring to ensure that jobs will be completed as per quotation.
- Review service reports related to the project and ensure follow ups are conducted in timely and professional manner.
- Provide support in managing customer enquiries related to Engineer Service.
- Promote a close liaison with Account Managers & Sales Support Team to ensure best possible delivery of service to the custome.
- Inform internal and external stakeholders such as the customer, sales spare parts and account manager, regarding required support.
- Identify and implement improvements through cost efficient means.
- Attend customer site visits with internal stakeholders and communicate effectively with on-site teams relative to the service job.
What do we expect from you?
- A technical background, preferably within a service position is desirebale but not essential
- Demonstrable ability to communicate & solve problems effectively
- Structured, good attention to detail and self-motivated
- You will have an excellent customer understanding
- Recognised Engineering qualification, or equivalent experience
- Willingness and ability to travel nationally and internationally
Why you and us
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other’s growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.
We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?
Last application date: 31/10/2023
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.
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